From: peter morgan (cciemaha@yahoo.com)
Date: Fri Aug 24 2007 - 01:45:44 ART
Dear Brian,
Cureently I am using IE racks & I have already face serveral
issues last two weeks. I am really upset with your rack service at the
memoment.
Last weekend I lost one of rack sessions becuase of a rack
authentication issue. But they have applogized & given me gift voucher for new
rack session. Also One & half week back they cancelled one my booked sessions
& given me a giftvoucher for the same amount. Recently I have booked many rack
sessions(20+ rack sessions) for my practice. In addion to that I have
purchased four or five more rack sessions later. I have recived all the
confirmation emails from IE & Paypal. But I have not recived confirmation
email from IE for one rack sessions(May be an error of IE's system). But I
have recived all the confirmation emails from paypal.
Today night I was in
triple track session. Suddenly rack has rebooted. Afterthat I have logged in
to my yahoo account & found following email.
-----------------------------------------------------------------------------
-----------------
Dear Customer, In regards to your recent orders, we have not
received a PayPal confirmation of payment yet. If you have not submitted
payment to sales@internetworkexpert.com on PayPal, please do so now to
complete the order. If you have already submitted payment; please send us a
copy of the confirmation email.
Your rack sessions have all been suspended
until we receive payment.
If you believe this message was received in error,
or you have any other questions, please respond to this email.
Sincerely,
Internetwork Expert Sales Team
sales@internetworkexpert.com
-----------------------------------------------------------------------------
----------------
Thay have not sent me any prior notice. Above is the only
emails received few hours ago. Also they are not mentioning about Order IDS
which are having problems. They just disabled my all the rack sessions after
sending an email.
Then I have emailed my paypal recipts to them & called
+1.775.826.4344 x1
Reception has no option to assist me. This is the third
time I have been facing issues with IE racks for last two weeks.
Now I have to
wait till they get back to me tommorow or what ever the date they prefer to
reply.
Brian, Please provide us better service beucase we like your guys &
we are with IE becuase of both your guys doing great job. But please discuss
these matters with your management & solve them for us.
Guys I am loosing my
valuble practice time becuase of these type of careless work. At least they
have to send the email one day prior before disabling my all the rack
times(around 25 rack sessions).
I am really upset at the momemnt becase I
have to wait till tommorow moning to get support.
Rdgs,
PM
This archive was generated by hypermail 2.1.4 : Sat Sep 01 2007 - 11:32:13 ART