Re: IE rack support issue

From: Scott Thornton (scthornton@gmail.com)
Date: Fri Aug 24 2007 - 10:04:36 ART

This isn't a vendor support forum...please contact your vendor for issues
and not Group Study...

On 8/23/07, peter morgan <cciemaha@yahoo.com> wrote:
>
> Dear Brian,
>
> Cureently I am using IE racks & I have already face serveral
> issues last two weeks. I am really upset with your rack service at the
> memoment.
>
> Last weekend I lost one of rack sessions becuase of a rack
> authentication issue. But they have applogized & given me gift voucher for
> new
> rack session. Also One & half week back they cancelled one my booked
> sessions
> & given me a giftvoucher for the same amount. Recently I have booked many
> rack
> sessions(20+ rack sessions) for my practice. In addion to that I have
> purchased four or five more rack sessions later. I have recived all the
> confirmation emails from IE & Paypal. But I have not recived confirmation
> email from IE for one rack sessions(May be an error of IE's system). But I
> have recived all the confirmation emails from paypal.
>
> Today night I was in
> triple track session. Suddenly rack has rebooted. Afterthat I have logged
> in
> to my yahoo account & found following email.
>
> -----------------------------------------------------------------------------
> -----------------
> Dear Customer, In regards to your recent orders, we have not
> received a PayPal confirmation of payment yet. If you have not submitted
> payment to sales@internetworkexpert.com on PayPal, please do so now to
> complete the order. If you have already submitted payment; please send us
> a
> copy of the confirmation email.
> Your rack sessions have all been suspended
> until we receive payment.
>
> If you believe this message was received in error,
> or you have any other questions, please respond to this email.
>
> Sincerely,
> Internetwork Expert Sales Team
> sales@internetworkexpert.com
>
> -----------------------------------------------------------------------------
> ----------------
>
> Thay have not sent me any prior notice. Above is the only
> emails received few hours ago. Also they are not mentioning about Order
> IDS
> which are having problems. They just disabled my all the rack sessions
> after
> sending an email.
>
>
> Then I have emailed my paypal recipts to them & called
> +1.775.826.4344 x1
>
> Reception has no option to assist me. This is the third
> time I have been facing issues with IE racks for last two weeks.
> Now I have to
> wait till they get back to me tommorow or what ever the date they prefer
> to
> reply.
>
> Brian, Please provide us better service beucase we like your guys &
> we are with IE becuase of both your guys doing great job. But please
> discuss
> these matters with your management & solve them for us.
>
> Guys I am loosing my
> valuble practice time becuase of these type of careless work. At least
> they
> have to send the email one day prior before disabling my all the rack
> times(around 25 rack sessions).
>
> I am really upset at the momemnt becase I
> have to wait till tommorow moning to get support.
>
> Rdgs,
>
> PM
>
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-- 
Scott C Thornton

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