From: josh lauer (jslauer@hotmail.com)
Date: Sun Aug 26 2007 - 11:20:50 ART
you make a pretty large, blaring statement about the other vendors....Your
mileage may vary, with any vendor. I'm glad your excited with IE's services,
they have great products. However don't bash the other vendors unless you
can provide some specifics. There are other vendors with guarantee's, in
fact just about any reputable vendor will provide a guarantee in the event
of equipment failure.
Josh
CCIE # 16024
----- Original Message -----
From: "peter morgan" <cciemaha@yahoo.com>
To: "Mounir Mohamed" <mounir.mohamed@gmail.com>
Cc: <ccielab@groupstudy.com>
Sent: Sunday, August 26, 2007 9:49 AM
Subject: Re: IE rack support issue
>I confirm it buddy. I was only three weeks fan of IE. I just have major
> problem in only one bad day. I just forgot it in the next day. Becuase
> they
> have appologized & in return they have given me great recovery support.
> Guys I
> highly recommend IE racks because even if you faced issues then you will
> get
> more addtional session in return. They have a kind of gurrentee if you get
> problems in your rack sessions. Also I do not trust othe vendors. They may
> be
> much worse than IE. IE has power & resources to improve the quality of
> support. They are improving day by day. Now IE has new power control &
> equipment reload buttons inside the personal membership area. They will
> provide more when time goes ahead.
>
> Have nice weekend (I am havint it with my
> new IE racks),
>
> PM
>
>
> ----- Original Message ----
> From: Mounir Mohamed
> <mounir.mohamed@gmail.com>
> To: peter morgan <cciemaha@yahoo.com>
> Cc: Scott
> Thornton <scthornton@gmail.com>; ccielab@groupstudy.com;
> bdennis@internetworkexpert.com
> Sent: Sunday, August 26, 2007 10:45:02 AM
> Subject: Re: IE rack support issue
>
> I don't have any personal relations with
> you or with Brain Dennes, But really i found the sales/support team of IE
> are
> very helpful and professionals when doing different orders and in
> different
> cases, also the online chat support there is wonderfull.
>
>
> On 8/24/07, peter
> morgan <cciemaha@yahoo.com> wrote:
> Sorry Brian & IE!
> I appologize for 1000
> times!
>
> I was in real upset mode
> after I lost my practice session!
>
> Yesterday
> support team contacted me &
> re-assigned my active rack.
>
> IE sales team
> contacted me in the morning &
> promised me to solve the issue within next two
> hours. Also they offered me
> two(2) gift vouchers. Now I feel ok.
>
> Still I
> think,IE is the best vendor &
> they have many racks available in most of the
> time. Wiout their support there
> will be few number of CCIEs in the world.
>
> I
> will not post anything like this
> in future.
>
> Sorry Again!
>
> Rdgs,
>
> PM
>
>
> -----
> Original Message ----
> From: Scott
> Thornton <scthornton@gmail.com>
> To: peter
> morgan < cciemaha@yahoo.com>
> Cc:
> ccielab@groupstudy.com
> Sent: Friday, August
> 24, 2007 4:04:36 PM
> Subject: Re:
> IE rack support issue
>
> This isn't a vendor
> support forum...please contact your
> vendor for issues and not Group Study...
> On 8/23/07, peter morgan <
> cciemaha@yahoo.com> wrote:
> Dear Brian,
>
> Cureently I
> am using IE racks & I have
> already face serveral
> issues last two weeks. I am
> really upset with your rack
> service at the
> memoment.
>
> Last weekend I lost one
> of rack sessions becuase of
> a rack
> authentication issue. But they have
> applogized & given me gift voucher
> for new
> rack session. Also One & half week
> back they cancelled one my booked
> sessions
> & given me a giftvoucher for the
> same amount. Recently I have booked
> many rack
> sessions(20+ rack sessions) for
> my practice. In addion to that I
> have
> purchased four or five more rack
> sessions later. I have recived all the
> confirmation emails from IE & Paypal.
> But I have not recived confirmation
> email from IE for one rack sessions(May be
> an error of IE's system). But I
> have recived all the confirmation emails from
> paypal.
>
> Today night I was in
> triple track session. Suddenly rack has
> rebooted. Afterthat I have logged in
> to my yahoo account & found following
> email.
> -----------------------------------------------------------------------------
> -----------------
> Dear Customer, In regards to your recent orders, we have not
> received a PayPal confirmation of payment yet. If you have not submitted
> payment to sales@internetworkexpert.com on PayPal, please do so now to
> complete the order. If you have already submitted payment; please send us
> a
> copy of the confirmation email.
> Your rack sessions have all been suspended
> until we receive payment.
>
> If you believe this message was received in error,
> or you have any other questions, please respond to this email.
>
> Sincerely,
> Internetwork Expert Sales Team
> sales@internetworkexpert.com
> -----------------------------------------------------------------------------
> ----------------
>
> Thay have not sent me any prior notice. Above is the only
> emails received few hours ago. Also they are not mentioning about Order
> IDS
> which are having problems. They just disabled my all the rack sessions
> after
> sending an email.
>
>
> Then I have emailed my paypal recipts to them & called
> +1.775.826.4344 x1
>
> Reception has no option to assist me. This is the third
> time I have been facing issues with IE racks for last two weeks.
> Now I have
> to
> wait till they get back to me tommorow or what ever the date they prefer
> to
> reply.
>
> Brian, Please provide us better service beucase we like your guys &
> we
> are with IE becuase of both your guys doing great job. But please discuss
> these matters with your management & solve them for us.
>
> Guys I am loosing my
> valuble practice time becuase of these type of careless work. At least
> they
> have to send the email one day prior before disabling my all the rack
> times(around 25 rack sessions).
>
> I am really upset at the momemnt becase I
> have to wait till tommorow moning to get support.
>
> Rdgs,
>
> PM
> _____________________________________________________________________________
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>
>
>
>
> --
> Scott C Thornton
>
> Notice:
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>
>
>
> --
> Best Reagrds,
> Mounir
> Mohamed
> _____________________________________________________________________________
> _______
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