From: Joseph Brunner (joe@affirmedsystems.com)
Date: Fri Aug 24 2007 - 02:39:44 ART
Peter,
I understand your pain. The first time I attempted the lab, I was under the
gun to get some study time in. The very first time I rented racks from them,
there was some sort of hardware problem with the switches. I was seeing
70mbps+ on some ports despite clear configs, and nothing I could do would
make them responsive (it was obviously some kind of loop, etc.).
There was also a problem with a bad wic (which they did swap out).
You will actually one day enjoy these problems. I heard someone's story of
passing on their FIRST ATTEMPT in SJ despite there being major problems with
the frame relay switch, and one proctor being a jerk about even looking at
it. Once proctor #2 stepped in, acknowledged the issue and fixed it he
turned around banged out 80+ points and left with his number.
Have you ever seen the NAVY SEAL buds training on discovery channel where
they pvc-flex-cuff tie their hands behind their back and they have to tread
water?
I tried this with a t-shirt, and believe me IT'S HARD AS HELL. Your legs and
abs burn to hell in a minute, and you're spending EVERY SINGLE OUNCE OF YOUR
energy and panic trying to not let your HEAD go under. You need to learn how
to react when something goes wrong, and BELIEVE ME IT WILL. If you never
have faced a problem of UNSURMOUNTABLE difficulty with your labs, the frame
relay switch, or whatnot, you are NOT READY.
Why can I say this?
Nothing is perfect. Most everything is almost NEVER PERFECT. You will face
one issue on your day, whether is a proctor that won't give you the time of
day, or a broken component, or a cryptic task you HAVE NEVER EVEN imagined
before.
Learn to adapt, improvise, Darwin, I-Ching, whatever roll with it! If you
can't fire under pressure and get points on a task, your D.O.A.
Send me the $1,250 and I'll send you .jpg's of my 3 lady vodka party Monday.
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
peter morgan
Sent: Friday, August 24, 2007 12:46 AM
To: ccielab@groupstudy.com
Subject: IE rack support issue
Dear Brian,
Cureently I am using IE racks & I have already face serveral
issues last two weeks. I am really upset with your rack service at the
memoment.
Last weekend I lost one of rack sessions becuase of a rack
authentication issue. But they have applogized & given me gift voucher for
new
rack session. Also One & half week back they cancelled one my booked
sessions
& given me a giftvoucher for the same amount. Recently I have booked many
rack
sessions(20+ rack sessions) for my practice. In addion to that I have
purchased four or five more rack sessions later. I have recived all the
confirmation emails from IE & Paypal. But I have not recived confirmation
email from IE for one rack sessions(May be an error of IE's system). But I
have recived all the confirmation emails from paypal.
Today night I was in
triple track session. Suddenly rack has rebooted. Afterthat I have logged in
to my yahoo account & found following email.
----------------------------------------------------------------------------
-
-----------------
Dear Customer, In regards to your recent orders, we have not
received a PayPal confirmation of payment yet. If you have not submitted
payment to sales@internetworkexpert.com on PayPal, please do so now to
complete the order. If you have already submitted payment; please send us a
copy of the confirmation email.
Your rack sessions have all been suspended
until we receive payment.
If you believe this message was received in error,
or you have any other questions, please respond to this email.
Sincerely,
Internetwork Expert Sales Team
sales@internetworkexpert.com
----------------------------------------------------------------------------
-
----------------
Thay have not sent me any prior notice. Above is the only
emails received few hours ago. Also they are not mentioning about Order IDS
which are having problems. They just disabled my all the rack sessions after
sending an email.
Then I have emailed my paypal recipts to them & called
+1.775.826.4344 x1
Reception has no option to assist me. This is the third
time I have been facing issues with IE racks for last two weeks.
Now I have to
wait till they get back to me tommorow or what ever the date they prefer to
reply.
Brian, Please provide us better service beucase we like your guys &
we are with IE becuase of both your guys doing great job. But please discuss
these matters with your management & solve them for us.
Guys I am loosing my
valuble practice time becuase of these type of careless work. At least they
have to send the email one day prior before disabling my all the rack
times(around 25 rack sessions).
I am really upset at the momemnt becase I
have to wait till tommorow moning to get support.
Rdgs,
PM
This archive was generated by hypermail 2.1.4 : Sat Sep 01 2007 - 11:32:13 ART