From: Mark Lasarko (mlasarko@co.ba.md.us)
Date: Thu Mar 03 2005 - 12:13:15 GMT-3
In case y'all were too busy studying to catch this:
02 MAR 2005: Cisco's Technical Assistance Center has changed the
routing process for service requests initiated by CCIEs. As of December
20, 2004, requests from CCIEs at companies with valid support contracts
are being routed directly to the more experienced core support team.
This change is designed to ensure a better match between the technical
skills of Cisco support representatives and the company's most
highly-skilled customers.
http://www.cisco.com/en/US/learning/le3/ccie/announcements/index.html#tacrouting
Cheers,
~M
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