From: Lee Gillespie (gillespie_ccie@yahoo.com)
Date: Thu Mar 03 2005 - 23:27:14 GMT-3
This, of course, assumes the CCIE isnt an idiot...
Which we all know isnt always the case....
--- "Church, Chuck" <cchurch@netcogov.com> wrote:
> CCIEs have always (at least for the last 3 years
> I've been one) have
> always gotten passed over the 1st level support
> people. We're no longer
> asked "Is the router turned on?". I'm not sure if
> this 'core' support
> team is different than second level, or just another
> name for the same
> thing. I know in the TAC cases I've opened, they
> list CCIE in the
> ticket. YMMV...
>
>
> Chuck Church
> Lead Design Engineer
> CCIE #8776, MCNE, MCSE
> Netco Government Services - Design & Implementation
> Team
> 1210 N. Parker Rd.
> Greenville, SC 29609
> Home office: 864-335-9473
> Cell: 703-819-3495
> cchurch@netcogov.com
> PGP key:
>
http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x4371A48D
>
>
>
> -----Original Message-----
> From: nobody@groupstudy.com
> [mailto:nobody@groupstudy.com] On Behalf Of
> Danshtr
> Sent: Thursday, March 03, 2005 1:20 PM
> To: Mark Lasarko
> Cc: Cisco certification
> Subject: Re: OT: Cisco TAC Changes Service Routing
> for CCIEs
>
> I wish it was true ... :)
>
>
> On Thu, 03 Mar 2005 10:13:15 -0500, Mark Lasarko
> <mlasarko@co.ba.md.us>
> wrote:
> > In case y'all were too busy studying to catch
> this:
> >
> > 02 MAR 2005: Cisco's Technical Assistance Center
> has changed the
> > routing process for service requests initiated by
> CCIEs. As of
> December
> > 20, 2004, requests from CCIEs at companies with
> valid support
> contracts
> > are being routed directly to the more experienced
> core support team.
> > This change is designed to ensure a better match
> between the technical
> > skills of Cisco support representatives and the
> company's most
> > highly-skilled customers.
> >
> >
>
http://www.cisco.com/en/US/learning/le3/ccie/announcements/index.html#ta
> crouting
> >
> > Cheers,
> > ~M
> >
> >
>
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