From: Church, Chuck (cchurch@netcogov.com)
Date: Thu Mar 03 2005 - 20:06:09 GMT-3
CCIEs have always (at least for the last 3 years I've been one) have
always gotten passed over the 1st level support people. We're no longer
asked "Is the router turned on?". I'm not sure if this 'core' support
team is different than second level, or just another name for the same
thing. I know in the TAC cases I've opened, they list CCIE in the
ticket. YMMV...
Chuck Church
Lead Design Engineer
CCIE #8776, MCNE, MCSE
Netco Government Services - Design & Implementation Team
1210 N. Parker Rd.
Greenville, SC 29609
Home office: 864-335-9473
Cell: 703-819-3495
cchurch@netcogov.com
PGP key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x4371A48D
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Danshtr
Sent: Thursday, March 03, 2005 1:20 PM
To: Mark Lasarko
Cc: Cisco certification
Subject: Re: OT: Cisco TAC Changes Service Routing for CCIEs
I wish it was true ... :)
On Thu, 03 Mar 2005 10:13:15 -0500, Mark Lasarko <mlasarko@co.ba.md.us>
wrote:
> In case y'all were too busy studying to catch this:
>
> 02 MAR 2005: Cisco's Technical Assistance Center has changed the
> routing process for service requests initiated by CCIEs. As of
December
> 20, 2004, requests from CCIEs at companies with valid support
contracts
> are being routed directly to the more experienced core support team.
> This change is designed to ensure a better match between the technical
> skills of Cisco support representatives and the company's most
> highly-skilled customers.
>
>
http://www.cisco.com/en/US/learning/le3/ccie/announcements/index.html#ta
crouting
>
> Cheers,
> ~M
>
>
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