From: Danshtr (danshtr@gmail.com)
Date: Thu Mar 03 2005 - 15:20:00 GMT-3
I wish it was true ... :)
On Thu, 03 Mar 2005 10:13:15 -0500, Mark Lasarko <mlasarko@co.ba.md.us> wrote:
> In case y'all were too busy studying to catch this:
>
> 02 MAR 2005: Cisco's Technical Assistance Center has changed the
> routing process for service requests initiated by CCIEs. As of December
> 20, 2004, requests from CCIEs at companies with valid support contracts
> are being routed directly to the more experienced core support team.
> This change is designed to ensure a better match between the technical
> skills of Cisco support representatives and the company's most
> highly-skilled customers.
>
> http://www.cisco.com/en/US/learning/le3/ccie/announcements/index.html#tacrouting
>
> Cheers,
> ~M
>
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-- Best regards, Dan
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