From: Patrick Torney (ptorney@satx.rr.com)
Date: Sat Oct 02 2004 - 14:58:57 GMT-3
Hi all:
I am sorry to have to say anything bad about anyone but I am totally FED UP
with getting poor service from a particular online rack vendor. I have had
several incidents of paying for rack access and then NOT being able access
it during my allotted time. I feel confident in saying that study time is
precious, and like so many of us I have spent a lot of precious money on
rental lab time. So, I am writing this so that others in our community will
be able to make sure that their precious money doesn't go to waste as mine
is right now!
The vendor in question is lab-rack.com.
I was attracted to their site at first, because they have the cheapest price
I could find. And at first, I had very few problems with them. But then
incident after incident, time after time I'd pay for weekend access and when
it came time to log in, I would get this message...
===
LOGIN Authentication
To have access to Lab-Rack.com enter your username and password...
Username: bozo@iamadumbass.com
Password: xxx
"You have been rejected ... if you have bought rack time for this wind
ow contact support@Lab-Rack.com technical support."
LOGIN Authentication
===
I do not want to make blanket statements without providing some rationale
behind them. But here is one... Their weekend support is terrible.
I have written to these guys to the address in the reject notice above. I
even wrote them earlier this week (Monday in fact) because I wanted to avoid
what is happening now. And yet I never heard from them. But, I understand
that people are busy. So, I wrote them again and again well in advance of my
start time. I tried their email pager system. I wrote directly to the
owner... Still no response on any front. When a person pays money for a
service, that service needs to be at least acceptable.
I have paid these guys a lot of money and now I'm almost 2 hours into
today's precious lab time and I'm locked out and I get ZERO response from
their so-called support. These guys have great prices, but in this case, I
got what I paid for... CHEAP!
Perhaps others have had perfectly ok service with these guys, and I do want
to be fair. But, I also want others to know what I have experienced with
this particular vendor, and to be cautious before spending good money on
their service.
I hope this does not start a flame war. But I feel strongly enough about
getting jipped that I think it's only fair to the community to weed out poor
service, or perhaps to have this be an influence for improving service.
Thanks for listening.
Pat Torney
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