From: Matthew Seppeler (Matt.Seppeler@InetX.com)
Date: Sun Oct 03 2004 - 11:57:55 GMT-3
I second it. Rack Time Rentals has given me the best service. You just have to schedule far enough in advance in getting rack times.
-----Original Message-----
From: Nico van Niekerk [mailto:nico@vanniekerk.co.za]
Sent: Sat 10/2/2004 9:45 PM
To: Patrick Torney; ccielab@groupstudy.com
Cc:
Subject: RE: not ot: POOR SERVICE FROM RACK VENDOR
Try racktimerentals.com, I'm very happy with their support.
>
>
> Hi all:
>
> I am sorry to have to say anything bad about anyone but I am
> totally FED UP
> with getting poor service from a particular online rack vendor. I have had
> several incidents of paying for rack access and then NOT being able access
> it during my allotted time. I feel confident in saying that study time is
> precious, and like so many of us I have spent a lot of precious money on
> rental lab time. So, I am writing this so that others in our
> community will
> be able to make sure that their precious money doesn't go to waste as mine
> is right now!
>
> The vendor in question is lab-rack.com.
>
> I was attracted to their site at first, because they have the
> cheapest price
> I could find. And at first, I had very few problems with them. But then
> incident after incident, time after time I'd pay for weekend
> access and when
> it came time to log in, I would get this message...
>
> ===
> LOGIN Authentication
>
> To have access to Lab-Rack.com enter your username and password...
> Username: bozo@iamadumbass.com
>
>
> Password: xxx
>
> "You have been rejected ... if you have bought rack time for this wind
> ow contact support@Lab-Rack.com technical support."
> LOGIN Authentication
>
> ===
>
> I do not want to make blanket statements without providing some rationale
> behind them. But here is one... Their weekend support is terrible.
>
> I have written to these guys to the address in the reject notice above. I
> even wrote them earlier this week (Monday in fact) because I
> wanted to avoid
> what is happening now. And yet I never heard from them. But, I understand
> that people are busy. So, I wrote them again and again well in
> advance of my
> start time. I tried their email pager system. I wrote directly to the
> owner... Still no response on any front. When a person pays money for a
> service, that service needs to be at least acceptable.
>
> I have paid these guys a lot of money and now I'm almost 2 hours into
> today's precious lab time and I'm locked out and I get ZERO response from
> their so-called support. These guys have great prices, but in this case, I
> got what I paid for... CHEAP!
>
> Perhaps others have had perfectly ok service with these guys, and
> I do want
> to be fair. But, I also want others to know what I have experienced with
> this particular vendor, and to be cautious before spending good money on
> their service.
>
> I hope this does not start a flame war. But I feel strongly enough about
> getting jipped that I think it's only fair to the community to
> weed out poor
> service, or perhaps to have this be an influence for improving service.
>
> Thanks for listening.
> Pat Torney
>
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