From: Patrick Torney (ptorney@satx.rr.com)
Date: Sun Oct 03 2004 - 12:58:04 GMT-3
Oops... sorry for that ommission in my previous post... I have used
racktimerentals too... and likewise these folks provided me very good
service and have an excellent rack. Sorry about that Bill!
Pat
----- Original Message -----
From: "Nico van Niekerk" <nico@vanniekerk.co.za>
To: "Patrick Torney" <ptorney@satx.rr.com>; <ccielab@groupstudy.com>
Sent: Saturday, October 02, 2004 9:45 PM
Subject: RE: not ot: POOR SERVICE FROM RACK VENDOR
> Try racktimerentals.com, I'm very happy with their support.
>
> >
> >
> > Hi all:
> >
> > I am sorry to have to say anything bad about anyone but I am
> > totally FED UP
> > with getting poor service from a particular online rack vendor. I have
had
> > several incidents of paying for rack access and then NOT being able
access
> > it during my allotted time. I feel confident in saying that study time
is
> > precious, and like so many of us I have spent a lot of precious money on
> > rental lab time. So, I am writing this so that others in our
> > community will
> > be able to make sure that their precious money doesn't go to waste as
mine
> > is right now!
> >
> > The vendor in question is lab-rack.com.
> >
> > I was attracted to their site at first, because they have the
> > cheapest price
> > I could find. And at first, I had very few problems with them. But then
> > incident after incident, time after time I'd pay for weekend
> > access and when
> > it came time to log in, I would get this message...
> >
> > ===
> > LOGIN Authentication
> >
> > To have access to Lab-Rack.com enter your username and password...
> > Username: bozo@iamadumbass.com
> >
> >
> > Password: xxx
> >
> > "You have been rejected ... if you have bought rack time for this wind
> > ow contact support@Lab-Rack.com technical support."
> > LOGIN Authentication
> >
> > ===
> >
> > I do not want to make blanket statements without providing some
rationale
> > behind them. But here is one... Their weekend support is terrible.
> >
> > I have written to these guys to the address in the reject notice above.
I
> > even wrote them earlier this week (Monday in fact) because I
> > wanted to avoid
> > what is happening now. And yet I never heard from them. But, I
understand
> > that people are busy. So, I wrote them again and again well in
> > advance of my
> > start time. I tried their email pager system. I wrote directly to the
> > owner... Still no response on any front. When a person pays money for a
> > service, that service needs to be at least acceptable.
> >
> > I have paid these guys a lot of money and now I'm almost 2 hours into
> > today's precious lab time and I'm locked out and I get ZERO response
from
> > their so-called support. These guys have great prices, but in this case,
I
> > got what I paid for... CHEAP!
> >
> > Perhaps others have had perfectly ok service with these guys, and
> > I do want
> > to be fair. But, I also want others to know what I have experienced with
> > this particular vendor, and to be cautious before spending good money on
> > their service.
> >
> > I hope this does not start a flame war. But I feel strongly enough about
> > getting jipped that I think it's only fair to the community to
> > weed out poor
> > service, or perhaps to have this be an influence for improving service.
> >
> > Thanks for listening.
> > Pat Torney
> >
> > _______________________________________________________________________
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>
> _______________________________________________________________________
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