From: joshua lauer (jslauer@hotmail.com)
Date: Sat Oct 02 2004 - 18:20:36 GMT-3
This is good to know! Thanks.
josh
Josh Lauer
----- Original Message -----
From: "Ian Stong" <istong@stong.org>
To: "'ccie2be'" <ccie2be@nyc.rr.com>; <ccielab@groupstudy.com>
Sent: Saturday, October 02, 2004 4:01 PM
Subject: RE: not ot: POOR SERVICE FROM RACK VENDOR
> Hi Tim,
>
> Thanks for the email. Just wanted to let you know since you last used our
> racks we have totally recabled the Ethernet ports to exactly match that of
> the lab scenario vendors. The cabling exactly matches that of
> Internetwork
> expert on our rack #1. On rack #2 we also recabled the Ethernets to
> exactly
> match that of IPexpert. Hopefully that will help when studying for those
> and other lab vendor scenarios.
>
>
> Thanks,
>
> Ian
> www.ccie4u.com
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> ccie2be
> Sent: Saturday, October 02, 2004 3:27 PM
> To: Patrick Torney; ccielab@groupstudy.com
> Subject: Re: not ot: POOR SERVICE FROM RACK VENDOR
>
> Patrick.
>
> I'm sorry to hear about your frustrating experience.
>
> I can, however, recommend an excellent rack provider. Excellent in the
> sense of the level of service provided. This vendor is ccie4u
>
> It's owner is Ian Strong with whom I have spoken on numerous occasions.
> Without a doubt he does everything possible to make your experience good
> and
> goes out of his way to be responsive to your questions and concerns. And,
> his pricing is very,very competitive.
>
> That said, I can't wholeheartedly recommend ccie4u if you are planning to
> practice the labs from IE based on my experience several months ago. Of
> course, since then, it's possible that the issue I had may have been fully
> address, so I would check his web site first before dismissing the the
> idea
> of using ccie4u.
>
> Here was the problem I had when trying to use ccie4u's rack to do IE
> practice labs.
>
> With ccie4u's rack the mapping of 3550 ports to router interfaces doesn't
> exactly match up to what's expected by the IE practice labs. Overall,
> there
> isn't a great deal of difference, but for me, it was enough to throw me
> off.
> When I tried to do an IE practice lab on ccie4u's I ran into a problem
> doing
> the 3550 portion of the lab and after several hours of frustration, I
> finally gave up. I couldn't figure out if I hadn't compensated correctly
> for the discrepancies in the actual port mappings versus the expected port
> mappings or if I had just screwed up with the 3550 config.
>
> In all fairness to ccie4u, the problem may have been some sort of dyslexia
> on my part so maybe others wouldn't have any problem where I did. So, if
> you're using practice labs from other vendors, then by all means check out
> ccie4u. And, even if you're using IE's workbook you may want to give them
> a
> shot.
>
> HTH, Tim
>
>
> ----- Original Message -----
> From: "Patrick Torney" <ptorney@satx.rr.com>
> To: <ccielab@groupstudy.com>
> Sent: Saturday, October 02, 2004 1:58 PM
> Subject: not ot: POOR SERVICE FROM RACK VENDOR
>
>
>> Hi all:
>>
>> I am sorry to have to say anything bad about anyone but I am totally FED
> UP
>> with getting poor service from a particular online rack vendor. I have
>> had
>> several incidents of paying for rack access and then NOT being able
>> access
>> it during my allotted time. I feel confident in saying that study time is
>> precious, and like so many of us I have spent a lot of precious money on
>> rental lab time. So, I am writing this so that others in our community
> will
>> be able to make sure that their precious money doesn't go to waste as
>> mine
>> is right now!
>>
>> The vendor in question is lab-rack.com.
>>
>> I was attracted to their site at first, because they have the cheapest
> price
>> I could find. And at first, I had very few problems with them. But then
>> incident after incident, time after time I'd pay for weekend access and
> when
>> it came time to log in, I would get this message...
>>
>> ===
>> LOGIN Authentication
>>
>> To have access to Lab-Rack.com enter your username and password...
>> Username: bozo@iamadumbass.com
>>
>>
>> Password: xxx
>>
>> "You have been rejected ... if you have bought rack time for this wind
>> ow contact support@Lab-Rack.com technical support."
>> LOGIN Authentication
>>
>> ===
>>
>> I do not want to make blanket statements without providing some rationale
>> behind them. But here is one... Their weekend support is terrible.
>>
>> I have written to these guys to the address in the reject notice above.
>> I
>> even wrote them earlier this week (Monday in fact) because I wanted to
> avoid
>> what is happening now. And yet I never heard from them. But, I understand
>> that people are busy. So, I wrote them again and again well in advance of
> my
>> start time. I tried their email pager system. I wrote directly to the
>> owner... Still no response on any front. When a person pays money for a
>> service, that service needs to be at least acceptable.
>>
>> I have paid these guys a lot of money and now I'm almost 2 hours into
>> today's precious lab time and I'm locked out and I get ZERO response from
>> their so-called support. These guys have great prices, but in this case,
>> I
>> got what I paid for... CHEAP!
>>
>> Perhaps others have had perfectly ok service with these guys, and I do
> want
>> to be fair. But, I also want others to know what I have experienced with
>> this particular vendor, and to be cautious before spending good money on
>> their service.
>>
>> I hope this does not start a flame war. But I feel strongly enough about
>> getting jipped that I think it's only fair to the community to weed out
> poor
>> service, or perhaps to have this be an influence for improving service.
>>
>> Thanks for listening.
>> Pat Torney
>>
>> _______________________________________________________________________
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>
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