From: ccie2be (ccie2be@nyc.rr.com)
Date: Sat Oct 02 2004 - 17:28:27 GMT-3
Hey Ian,
That's GREAT news and will surely make your racks and service much more
desirable for all those people using the IE practice labs workbook. I'm
thrilled to hear this.
For the moment my rack requirements are being met by IE directly, but as you
can see from their rack rental schedule, they don't have lots of rental
slots available so I'm sure once the IE workbook user community finds out
about this, you'll be getting lots of inquires.
Between the fabulous practice labs from IE and you're excellent customer
support and service, this looks like the perfect win - win combo for ccie4u,
IE and all those people seeking to become CCIE's.
If you haven't done so already, I would make sure IE knows about this. Both
Brain Dennis and Brain McGahan are great guys and I suspect would be happy
to know there's another excellent rack vendor that supports their labs.
Again, congrads on the upgrade and I look forward to working with again
sometime down the road.
Tim
----- Original Message -----
From: "Ian Stong" <istong@stong.org>
To: "'ccie2be'" <ccie2be@nyc.rr.com>; <ccielab@groupstudy.com>
Sent: Saturday, October 02, 2004 4:01 PM
Subject: RE: not ot: POOR SERVICE FROM RACK VENDOR
> Hi Tim,
>
> Thanks for the email. Just wanted to let you know since you last used our
> racks we have totally recabled the Ethernet ports to exactly match that of
> the lab scenario vendors. The cabling exactly matches that of
Internetwork
> expert on our rack #1. On rack #2 we also recabled the Ethernets to
exactly
> match that of IPexpert. Hopefully that will help when studying for those
> and other lab vendor scenarios.
>
>
> Thanks,
>
> Ian
> www.ccie4u.com
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> ccie2be
> Sent: Saturday, October 02, 2004 3:27 PM
> To: Patrick Torney; ccielab@groupstudy.com
> Subject: Re: not ot: POOR SERVICE FROM RACK VENDOR
>
> Patrick.
>
> I'm sorry to hear about your frustrating experience.
>
> I can, however, recommend an excellent rack provider. Excellent in the
> sense of the level of service provided. This vendor is ccie4u
>
> It's owner is Ian Strong with whom I have spoken on numerous occasions.
> Without a doubt he does everything possible to make your experience good
and
> goes out of his way to be responsive to your questions and concerns. And,
> his pricing is very,very competitive.
>
> That said, I can't wholeheartedly recommend ccie4u if you are planning to
> practice the labs from IE based on my experience several months ago. Of
> course, since then, it's possible that the issue I had may have been fully
> address, so I would check his web site first before dismissing the the
idea
> of using ccie4u.
>
> Here was the problem I had when trying to use ccie4u's rack to do IE
> practice labs.
>
> With ccie4u's rack the mapping of 3550 ports to router interfaces doesn't
> exactly match up to what's expected by the IE practice labs. Overall,
there
> isn't a great deal of difference, but for me, it was enough to throw me
off.
> When I tried to do an IE practice lab on ccie4u's I ran into a problem
doing
> the 3550 portion of the lab and after several hours of frustration, I
> finally gave up. I couldn't figure out if I hadn't compensated correctly
> for the discrepancies in the actual port mappings versus the expected port
> mappings or if I had just screwed up with the 3550 config.
>
> In all fairness to ccie4u, the problem may have been some sort of dyslexia
> on my part so maybe others wouldn't have any problem where I did. So, if
> you're using practice labs from other vendors, then by all means check out
> ccie4u. And, even if you're using IE's workbook you may want to give them
a
> shot.
>
> HTH, Tim
>
>
> ----- Original Message -----
> From: "Patrick Torney" <ptorney@satx.rr.com>
> To: <ccielab@groupstudy.com>
> Sent: Saturday, October 02, 2004 1:58 PM
> Subject: not ot: POOR SERVICE FROM RACK VENDOR
>
>
> > Hi all:
> >
> > I am sorry to have to say anything bad about anyone but I am totally FED
> UP
> > with getting poor service from a particular online rack vendor. I have
had
> > several incidents of paying for rack access and then NOT being able
access
> > it during my allotted time. I feel confident in saying that study time
is
> > precious, and like so many of us I have spent a lot of precious money on
> > rental lab time. So, I am writing this so that others in our community
> will
> > be able to make sure that their precious money doesn't go to waste as
mine
> > is right now!
> >
> > The vendor in question is lab-rack.com.
> >
> > I was attracted to their site at first, because they have the cheapest
> price
> > I could find. And at first, I had very few problems with them. But then
> > incident after incident, time after time I'd pay for weekend access and
> when
> > it came time to log in, I would get this message...
> >
> > ===
> > LOGIN Authentication
> >
> > To have access to Lab-Rack.com enter your username and password...
> > Username: bozo@iamadumbass.com
> >
> >
> > Password: xxx
> >
> > "You have been rejected ... if you have bought rack time for this wind
> > ow contact support@Lab-Rack.com technical support."
> > LOGIN Authentication
> >
> > ===
> >
> > I do not want to make blanket statements without providing some
rationale
> > behind them. But here is one... Their weekend support is terrible.
> >
> > I have written to these guys to the address in the reject notice above.
I
> > even wrote them earlier this week (Monday in fact) because I wanted to
> avoid
> > what is happening now. And yet I never heard from them. But, I
understand
> > that people are busy. So, I wrote them again and again well in advance
of
> my
> > start time. I tried their email pager system. I wrote directly to the
> > owner... Still no response on any front. When a person pays money for a
> > service, that service needs to be at least acceptable.
> >
> > I have paid these guys a lot of money and now I'm almost 2 hours into
> > today's precious lab time and I'm locked out and I get ZERO response
from
> > their so-called support. These guys have great prices, but in this case,
I
> > got what I paid for... CHEAP!
> >
> > Perhaps others have had perfectly ok service with these guys, and I do
> want
> > to be fair. But, I also want others to know what I have experienced with
> > this particular vendor, and to be cautious before spending good money on
> > their service.
> >
> > I hope this does not start a flame war. But I feel strongly enough about
> > getting jipped that I think it's only fair to the community to weed out
> poor
> > service, or perhaps to have this be an influence for improving service.
> >
> > Thanks for listening.
> > Pat Torney
> >
> > _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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