Re: OT: Cisco TAC support window

Cisco does not do country by country basis, where ever and who ever the
engineer will be avialble on that particular field cisco will forward the
case to it

Can you elaborate more what exactly you are looking for so I can try to
answer it ?

Thanks

2009/8/27 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>

> I meant which country is live handling which timeslot. Ie US from 1-
> 5GMT, Aussie from 6  8 GMT etc.
>
>
>
> Kelvin
>
>
> ------------------------------
>
> *From:* Muhammad Nasim [mailto:muhammad.nasim_at_gmail.com]
> *Sent:* 27 August 2009 19:25
> *To:* Kelvin Yeo
> *Cc:* ccielab_at_groupstudy.com
> *Subject:* Re: OT: Cisco TAC support window
>
>
>
> There is no country who is handling TAC support for 24 hours I think,
>
> In one case I was connected to US first, and the TAC was with me for 6
> hours to reslove the issue as it was a Priorrity One case so they
transfered
> my live to Austrlia and those guys took from the case in the middle.
>
> If it is a Priority one case they transfer you live to another center (by
> Live I mean even the phone call will not drop : ) )
>
> Hope this will answer your query
>
> 2009/8/26 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>
>
> Anyone have a breakdown of which country is handling the TAC support
> throughout the 24hr period?
>
>
>
> Kelvin
>
>
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> --
> Muhammad Nasim
> Network Engineer
> Saudi Arabia
>

--
Muhammad Nasim
Network Engineer
Saudi Arabia
Blogs and organic groups at http://www.ccie.net