RE: OT: Cisco TAC support window

I meant which country is 'live' handling which timeslot. Ie US from 1- 5GMT,
Aussie from 6 - 8 GMT etc.

Kelvin

  _____

From: Muhammad Nasim [mailto:muhammad.nasim_at_gmail.com]
Sent: 27 August 2009 19:25
To: Kelvin Yeo
Cc: ccielab_at_groupstudy.com
Subject: Re: OT: Cisco TAC support window

There is no country who is handling TAC support for 24 hours I think,

In one case I was connected to US first, and the TAC was with me for 6 hours
to reslove the issue as it was a Priorrity One case so they transfered my
live to Austrlia and those guys took from the case in the middle.

If it is a Priority one case they transfer you live to another center (by
Live I mean even the phone call will not drop : ) )

Hope this will answer your query

2009/8/26 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>

Anyone have a breakdown of which country is handling the TAC support
throughout the 24hr period?

Kelvin

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Received on Thu Aug 27 2009 - 19:29:54 ART