Re: OT: Cisco TAC support window

There is no country who is handling TAC support for 24 hours I think,

In one case I was connected to US first, and the TAC was with me for 6 hours
to reslove the issue as it was a Priorrity One case so they transfered my
live to Austrlia and those guys took from the case in the middle.

If it is a Priority one case they transfer you live to another center (by
Live I mean even the phone call will not drop : ) )

Hope this will answer your query

2009/8/26 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>

> Anyone have a breakdown of which country is handling the TAC support
> throughout the 24hr period?
>
>
>
> Kelvin
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
>
>
>
>
>
>

-- 
Muhammad Nasim
Network Engineer
Saudi Arabia
Blogs and organic groups at http://www.ccie.net