Re: OT: Cisco TAC support window

This isn't directly determinable. Based upon the problem, you will be
supported by a different team, as well as based on where you're
calling from. Even week to week it can change.

US generally picks up around 8am est. US generally stops around 8pm
est (5pm pst). Goes to australia from there, and then over to
brussels. I don't know those exact times, but it's probably somewhere
around close of business in australia (I'm never awake during this
time).

Brussels will sometimes transfer over to the UK at some point, which
handles up to 8am est. Though if you're calling from europe, you may
get someone from europe past 8am est.

And who knows where you get routed if you're sent to the L1 teams.
costa rica, mexico, india, jordan,....

On Thu, Aug 27, 2009 at 7:31 AM, Muhammad Nasim<muhammad.nasim_at_gmail.com> wrote:
> Cisco does not do country by country basis, where ever and who ever the
> engineer will be avialble on that particular field cisco will forward the
> case to it
>
> Can you elaborate more what exactly you are looking for so I can try to
> answer it ?
>
> Thanks
>
>
> 2009/8/27 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>
>
>> I meant which country is live handling which timeslot. Ie US from 1-
>> 5GMT, Aussie from 6 8 GMT etc.
>>
>>
>>
>> Kelvin
>>
>>
>> ------------------------------
>>
>> *From:* Muhammad Nasim [mailto:muhammad.nasim_at_gmail.com]
>> *Sent:* 27 August 2009 19:25
>> *To:* Kelvin Yeo
>> *Cc:* ccielab_at_groupstudy.com
>> *Subject:* Re: OT: Cisco TAC support window
>>
>>
>>
>> There is no country who is handling TAC support for 24 hours I think,
>>
>> In one case I was connected to US first, and the TAC was with me for 6
>> hours to reslove the issue as it was a Priorrity One case so they
> transfered
>> my live to Austrlia and those guys took from the case in the middle.
>>
>> If it is a Priority one case they transfer you live to another center (by
>> Live I mean even the phone call will not drop : ) )
>>
>> Hope this will answer your query
>>
>> 2009/8/26 Kelvin Yeo <kelvinyeo24_at_yahoo.com.sg>
>>
>> Anyone have a breakdown of which country is handling the TAC support
>> throughout the 24hr period?
>>
>>
>>
>> Kelvin
>>
>>
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>>
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>>
>>
>>
>>
>>
>>
>> --
>> Muhammad Nasim
>> Network Engineer
>> Saudi Arabia
>>
>
>
>
> --
> Muhammad Nasim
> Network Engineer
> Saudi Arabia
>
>
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>
> _______________________________________________________________________
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Received on Thu Aug 27 2009 - 19:22:19 ART