From: Radioactive Frog (pbhatkoti@gmail.com)
Date: Sat Nov 22 2008 - 12:14:47 ARST
Hi there,
Make sure your phone is associated with RM user in call manager.
U have to associate the phone to a user phone, RM, Jtapi.
HTH
frog
On Sat, Nov 22, 2008 at 11:19 PM, davidytk <davidytk@netvigator.com> wrote:
> Dear all
>
>
>
> I have configured CRS 4.01 with ICD service. I have created all the setting
> and subscribe the ICD service with the phone. However when I login the ICD
> service, it shows the following error.
>
>
>
> "Unable to log you in due to a configuration error (phone is not associated
> with the RMJTAPI Provider user ID). Contact your system administrator for
> help"
>
>
>
> I have already subscribed the ICD service on the extension. I can see the
> user on the CRS.
>
>
>
> Please help what is the problem is that.
>
>
>
> Thanks
>
> Best Regards
>
> David
>
>
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