From: Joseph Brunner (joe@affirmedsystems.com)
Date: Sun Jul 20 2008 - 04:15:59 ART
>Completely agree with Tony, Joseph keep dreaming but the hard truth is
>there are a lot of good Chinese, Indian, European, Australian engineers.
I agree; Tony Li is of Chinese ancestry, and god bless him, he has more
knowledge about networking written on his dinner napkin when he meets with
Scott Kriens about selling Procket networks, than I have in 10 Cisco books,
3 CCIE workbooks, and a rather large head.
But I just think the Good Chinese, Indian, European, Australian engineers
are working for Wipro and T-Systems and not wasting their time answering USA
idiots tech questions (think about when does the USA have a change window)-
RIGHT when the tac engineers in those places are on duty- not when RTP/SJ
are on call...
Cisco should have them work nights... ! LOL
RTP/SJ have it easy! they are answering the phones when good Chinese,
Indian, European, Australian engineers are calling in, not bubba gump whose
brother in law got him a "cisco engineer" job at a gold partner in Skunkie,
Indiana decided to implement BGP and conditional route advertisement!
-Joe
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Hoogen
Sent: Sunday, July 20, 2008 3:07 AM
To: Tony Varriale
Cc: Cisco certification
Subject: Re: CCIE TAC call routing
Tony is completely right on that one.. I have worked for a gold partner
before.. but if I remember correctly what Cisco actually tells you is if you
are a CCIE you could with your id raise a Sev 2 TAC case from the web. I
think on phone it all depends on, if you have an emergency you could raise a
TAC case with sev 1 without being a CCIE, of course valid contract should
exist.
And to answer another part that if you are a consultant what then, I don't
think a CCIE is given a lot of privilege without being associated with a
gold partner or a company that has a service contract with Cisco. So bottom
line you are a CCIE plus associated with a company(gold partner) = maximum
benefits with cisco tac. CCIE with any other company = support depends on
the service contract that the company has with Cisco. Individual consultant
I don't think you get a lot of things done.
Completely agree with Tony, Joseph keep dreaming but the hard truth is there
are a lot of good Chinese, Indian, European, Australian engineers. There are
exceptions and that will always be there but I think you should refrain from
specifically pointing a certain race/country especially when your answer
doesn't solve or answer anything the original poster asked for.
-Hoogen
On Sat, Jul 19, 2008 at 10:21 PM, Tony Varriale <tvarriale@flamboyaninc.com>
wrote:
> That isn't what the original poster asked.
>
> And to drive this train into something, I could tell you about the US TAC
> person that couldn't spell ACE blade (so much for knowing the product and
> getting CCIE escalation). The UK TAC had the issue solved in 30 minutes.
>
> Each location has good and bad.
>
> > my whole point dil is that don't matter... they don't have vint cerf and
> >tony li on the phone, it doesn't matter if you warren buffet or Ben
> >Bernanke.
>
> That's why they have a documented TAC escalation plan (and it's the same
> since I can remember). You are familiar with that, correct?
>
> Tony
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Joseph Brunner
> Sent: Sunday, July 20, 2008 12:14 AM
> To: 'Tony Varriale'; 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> amazing... yes...
>
> my whole point dil is that don't matter... they don't have vint cerf and
> tony li on the phone, it doesn't matter if you warren buffet or Ben
> Bernanke.
>
> They just sent you to the next available tac engineer, even if he was in
> Point Break and the Matrix and say "whoa" a lot... want the case#'s
>
> -Joe
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Tony
> Varriale
> Sent: Sunday, July 20, 2008 1:02 AM
> To: 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> 8 paragraphs and the question still didn't get answered. Amazing.
>
> To answer the question, it is based on your Cisco.com ID (assuming your
> number is attached). It doesn't matter which company.
>
> Tony
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Joseph Brunner
> Sent: Saturday, July 19, 2008 11:52 PM
> To: 'darth router'; 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> Don't worry!
>
> You're certain to get lousy third world "follow the sun" support even if
> you're Warren Buffet calling about a downed 6509 at Berkshire Hathaway!
>
> My advise, call 7am EST (to get the wonderful RTP) or until 5pm EST (to
get
> the fabulous SJ). then it doesn't matter if you tell them your rank or
not.
>
> The USA tac is pretty darn good.
>
> Australia, HKG, INDIA, Brussels... you have burned me enough times, now I
> throw some venom/gasoline on you...
>
> I had a network down emergency, Australia/Hong Kong put a Keanu Reeves guy
> on the phone that sounded like he just found his "baby blue console cable"
> in the box yesterday. It pissed off the VP where I was working so bad, he
> had to curse the guy out... 3 hours went by and he hadn't even looked at
> the
> configs we sent him at 8pm yet.
>
> Just don't "follow the sun" you'll be sorry you didn't go into Oracle/Sap!
>
> Just call at the times I said... I have clients that MAKE ME CALL TAC...
>
> -Joe
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> darth router
> Sent: Sunday, July 20, 2008 12:20 AM
> To: Cisco certification
> Subject: CCIE TAC call routing
>
> Curiosity. I haven't called TAC since I passed my IE. To get the
> preferential call routing treatment, are there any specific requirements.
> Does my CCIE number have to be associated with the company company/gear
I'm
> calling on, or do I get special treatment regardless of where/who I'm
> working for? So if I'm a consultant working for multiple customers are
> their
> any issues?
>
> DR
>
>
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