From: darth router (darklordrouter@gmail.com)
Date: Sun Jul 20 2008 - 05:28:43 ART
Thanks guys.
On Sat, Jul 19, 2008 at 11:15 PM, Joseph Brunner <joe@affirmedsystems.com>
wrote:
> >Completely agree with Tony, Joseph keep dreaming but the hard truth is
> >there are a lot of good Chinese, Indian, European, Australian engineers.
>
> I agree; Tony Li is of Chinese ancestry, and god bless him, he has more
> knowledge about networking written on his dinner napkin when he meets with
> Scott Kriens about selling Procket networks, than I have in 10 Cisco books,
> 3 CCIE workbooks, and a rather large head.
>
> But I just think the Good Chinese, Indian, European, Australian engineers
> are working for Wipro and T-Systems and not wasting their time answering
> USA
> idiots tech questions (think about when does the USA have a change window)-
> RIGHT when the tac engineers in those places are on duty- not when RTP/SJ
> are on call...
>
> Cisco should have them work nights... ! LOL
>
> RTP/SJ have it easy! they are answering the phones when good Chinese,
> Indian, European, Australian engineers are calling in, not bubba gump whose
> brother in law got him a "cisco engineer" job at a gold partner in Skunkie,
> Indiana decided to implement BGP and conditional route advertisement!
>
> -Joe
>
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Hoogen
> Sent: Sunday, July 20, 2008 3:07 AM
> To: Tony Varriale
> Cc: Cisco certification
> Subject: Re: CCIE TAC call routing
>
> Tony is completely right on that one.. I have worked for a gold partner
> before.. but if I remember correctly what Cisco actually tells you is if
> you
> are a CCIE you could with your id raise a Sev 2 TAC case from the web. I
> think on phone it all depends on, if you have an emergency you could raise
> a
> TAC case with sev 1 without being a CCIE, of course valid contract should
> exist.
>
> And to answer another part that if you are a consultant what then, I don't
> think a CCIE is given a lot of privilege without being associated with a
> gold partner or a company that has a service contract with Cisco. So bottom
> line you are a CCIE plus associated with a company(gold partner) = maximum
> benefits with cisco tac. CCIE with any other company = support depends on
> the service contract that the company has with Cisco. Individual consultant
> I don't think you get a lot of things done.
>
> Completely agree with Tony, Joseph keep dreaming but the hard truth is
> there
> are a lot of good Chinese, Indian, European, Australian engineers. There
> are
> exceptions and that will always be there but I think you should refrain
> from
> specifically pointing a certain race/country especially when your answer
> doesn't solve or answer anything the original poster asked for.
>
> -Hoogen
>
> On Sat, Jul 19, 2008 at 10:21 PM, Tony Varriale <
> tvarriale@flamboyaninc.com>
> wrote:
>
> > That isn't what the original poster asked.
> >
> > And to drive this train into something, I could tell you about the US TAC
> > person that couldn't spell ACE blade (so much for knowing the product and
> > getting CCIE escalation). The UK TAC had the issue solved in 30 minutes.
> >
> > Each location has good and bad.
> >
> > > my whole point dil is that don't matter... they don't have vint cerf
> and
> > >tony li on the phone, it doesn't matter if you warren buffet or Ben
> > >Bernanke.
> >
> > That's why they have a documented TAC escalation plan (and it's the same
> > since I can remember). You are familiar with that, correct?
> >
> > Tony
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > Joseph Brunner
> > Sent: Sunday, July 20, 2008 12:14 AM
> > To: 'Tony Varriale'; 'Cisco certification'
> > Subject: RE: CCIE TAC call routing
> >
> > amazing... yes...
> >
> > my whole point dil is that don't matter... they don't have vint cerf and
> > tony li on the phone, it doesn't matter if you warren buffet or Ben
> > Bernanke.
> >
> > They just sent you to the next available tac engineer, even if he was in
> > Point Break and the Matrix and say "whoa" a lot... want the case#'s
> >
> > -Joe
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > Tony
> > Varriale
> > Sent: Sunday, July 20, 2008 1:02 AM
> > To: 'Cisco certification'
> > Subject: RE: CCIE TAC call routing
> >
> > 8 paragraphs and the question still didn't get answered. Amazing.
> >
> > To answer the question, it is based on your Cisco.com ID (assuming your
> > number is attached). It doesn't matter which company.
> >
> > Tony
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > Joseph Brunner
> > Sent: Saturday, July 19, 2008 11:52 PM
> > To: 'darth router'; 'Cisco certification'
> > Subject: RE: CCIE TAC call routing
> >
> > Don't worry!
> >
> > You're certain to get lousy third world "follow the sun" support even if
> > you're Warren Buffet calling about a downed 6509 at Berkshire Hathaway!
> >
> > My advise, call 7am EST (to get the wonderful RTP) or until 5pm EST (to
> get
> > the fabulous SJ). then it doesn't matter if you tell them your rank or
> not.
> >
> > The USA tac is pretty darn good.
> >
> > Australia, HKG, INDIA, Brussels... you have burned me enough times, now I
> > throw some venom/gasoline on you...
> >
> > I had a network down emergency, Australia/Hong Kong put a Keanu Reeves
> guy
> > on the phone that sounded like he just found his "baby blue console
> cable"
> > in the box yesterday. It pissed off the VP where I was working so bad, he
> > had to curse the guy out... 3 hours went by and he hadn't even looked at
> > the
> > configs we sent him at 8pm yet.
> >
> > Just don't "follow the sun" you'll be sorry you didn't go into
> Oracle/Sap!
> >
> > Just call at the times I said... I have clients that MAKE ME CALL TAC...
> >
> > -Joe
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > darth router
> > Sent: Sunday, July 20, 2008 12:20 AM
> > To: Cisco certification
> > Subject: CCIE TAC call routing
> >
> > Curiosity. I haven't called TAC since I passed my IE. To get the
> > preferential call routing treatment, are there any specific requirements.
> > Does my CCIE number have to be associated with the company company/gear
> I'm
> > calling on, or do I get special treatment regardless of where/who I'm
> > working for? So if I'm a consultant working for multiple customers are
> > their
> > any issues?
> >
> > DR
> >
> >
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