From: Hoogen (hoogen82@gmail.com)
Date: Sun Jul 20 2008 - 04:07:28 ART
Tony is completely right on that one.. I have worked for a gold partner
before.. but if I remember correctly what Cisco actually tells you is if you
are a CCIE you could with your id raise a Sev 2 TAC case from the web. I
think on phone it all depends on, if you have an emergency you could raise a
TAC case with sev 1 without being a CCIE, of course valid contract should
exist.
And to answer another part that if you are a consultant what then, I don't
think a CCIE is given a lot of privilege without being associated with a
gold partner or a company that has a service contract with Cisco. So bottom
line you are a CCIE plus associated with a company(gold partner) = maximum
benefits with cisco tac. CCIE with any other company = support depends on
the service contract that the company has with Cisco. Individual consultant
I don't think you get a lot of things done.
Completely agree with Tony, Joseph keep dreaming but the hard truth is there
are a lot of good Chinese, Indian, European, Australian engineers. There are
exceptions and that will always be there but I think you should refrain from
specifically pointing a certain race/country especially when your answer
doesn't solve or answer anything the original poster asked for.
-Hoogen
On Sat, Jul 19, 2008 at 10:21 PM, Tony Varriale <tvarriale@flamboyaninc.com>
wrote:
> That isn't what the original poster asked.
>
> And to drive this train into something, I could tell you about the US TAC
> person that couldn't spell ACE blade (so much for knowing the product and
> getting CCIE escalation). The UK TAC had the issue solved in 30 minutes.
>
> Each location has good and bad.
>
> > my whole point dil is that don't matter... they don't have vint cerf and
> >tony li on the phone, it doesn't matter if you warren buffet or Ben
> >Bernanke.
>
> That's why they have a documented TAC escalation plan (and it's the same
> since I can remember). You are familiar with that, correct?
>
> Tony
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Joseph Brunner
> Sent: Sunday, July 20, 2008 12:14 AM
> To: 'Tony Varriale'; 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> amazing... yes...
>
> my whole point dil is that don't matter... they don't have vint cerf and
> tony li on the phone, it doesn't matter if you warren buffet or Ben
> Bernanke.
>
> They just sent you to the next available tac engineer, even if he was in
> Point Break and the Matrix and say "whoa" a lot... want the case#'s
>
> -Joe
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Tony
> Varriale
> Sent: Sunday, July 20, 2008 1:02 AM
> To: 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> 8 paragraphs and the question still didn't get answered. Amazing.
>
> To answer the question, it is based on your Cisco.com ID (assuming your
> number is attached). It doesn't matter which company.
>
> Tony
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Joseph Brunner
> Sent: Saturday, July 19, 2008 11:52 PM
> To: 'darth router'; 'Cisco certification'
> Subject: RE: CCIE TAC call routing
>
> Don't worry!
>
> You're certain to get lousy third world "follow the sun" support even if
> you're Warren Buffet calling about a downed 6509 at Berkshire Hathaway!
>
> My advise, call 7am EST (to get the wonderful RTP) or until 5pm EST (to get
> the fabulous SJ). then it doesn't matter if you tell them your rank or not.
>
> The USA tac is pretty darn good.
>
> Australia, HKG, INDIA, Brussels... you have burned me enough times, now I
> throw some venom/gasoline on you...
>
> I had a network down emergency, Australia/Hong Kong put a Keanu Reeves guy
> on the phone that sounded like he just found his "baby blue console cable"
> in the box yesterday. It pissed off the VP where I was working so bad, he
> had to curse the guy out... 3 hours went by and he hadn't even looked at
> the
> configs we sent him at 8pm yet.
>
> Just don't "follow the sun" you'll be sorry you didn't go into Oracle/Sap!
>
> Just call at the times I said... I have clients that MAKE ME CALL TAC...
>
> -Joe
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> darth router
> Sent: Sunday, July 20, 2008 12:20 AM
> To: Cisco certification
> Subject: CCIE TAC call routing
>
> Curiosity. I haven't called TAC since I passed my IE. To get the
> preferential call routing treatment, are there any specific requirements.
> Does my CCIE number have to be associated with the company company/gear I'm
> calling on, or do I get special treatment regardless of where/who I'm
> working for? So if I'm a consultant working for multiple customers are
> their
> any issues?
>
> DR
>
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
This archive was generated by hypermail 2.1.4 : Mon Aug 04 2008 - 06:11:56 ART