From: Robert Neil (RNeil@nova-data.com)
Date: Fri Apr 30 2004 - 14:28:38 GMT-3
Cisco TAC used to use Clarify as its ticket tracking system...I think
Clarify was bought by Nortel a few years back and Cisco have developed their
own tool now. That's why there's a new numbering scheme.
I wouldn't put too much stock in the presence or absence of the CCIE tag in
the case title. In my experience, I don't think it ever got that much notice
at TAC.
robert
> -----Original Message-----
> From: MADMAN [mailto:dmadlan@qwest.com]
> Sent: Friday, April 30, 2004 10:31 AM
> To: Leigh Bichard
> Cc: ccielab@groupstudy.com
> Subject: Re: Service requests not tagged CCIE
>
> No announcements I'm aware of. I opended a case one day and was
> given a strange number that started with 6000. Didn't notice that CCIE
> was not prepended.
>
> Dave
>
> Leigh Bichard wrote:
>
> > I got this message from TAC today when I noticed my new cases do not get
> > tagged CCIE:
> > "You are indeed correct since the change of systems the CCIE
> qualification
> > no longer appears at the front of the case titles.
> > We do not know at this time if there are any plans for this to be
> resumed
> > but there are no problems with your profile this is the way service
> > request titles are now created."
> > Anyone know why this change happened? Was there any announcement?
> > Leigh
> > _______________________________________________________________________
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>
> --
> David Madland
> CCIE# 2016
> Sr. Network Engineer
> Qwest Communications
> 612-664-3367
>
> "Emotion should reflect reason not guide it"
>
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