From: MADMAN (dmadlan@qwest.com)
Date: Fri Apr 30 2004 - 12:07:18 GMT-3
Scott Morris wrote:
> I believe it's more of a queuing thing where you bypass the initial level-1
> stuff where they ask you if you are sure your network cable is actually
> plugged in, or that power really is applied. :)
Right. I have only opened a single case since the new system came
into effect and to be honset I wasn't to thrilled with the help since I
gave the engineer all the info needed on a silver platter but hopefully
that was an isolated case and not a harbinger of things to come!!
Dave
>
> Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713, CISSP,
> JNCIS, et al.
> IPExpert CCIE Program Manager
> IPExpert Sr. Technical Instructor
> swm@emanon.com/smorris@ipexpert.net
> http://www.ipexpert.net
>
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> sustundag@secura.com.tr
> Sent: Friday, April 30, 2004 10:48 AM
> To: dmadlan@qwest.com; leigh@clara.co.uk
> Cc: ccielab@groupstudy.com
> Subject: RE: Service requests not tagged CCIE
>
> Forgive me but what is the advantage of prepending CCIE keyword to a case
> number/name If it be so is it prioritized or not ?
>
> Regards
>
> Serkan Ustundag
>
> Network and Security Engineer
> CCNP,CCDP,CCSE
> CCSP (Cisco Certified Security Professional) Cisco Network Management
> Specialist
>
> sustundag@secura.com.tr
>
> Secura bir TEPUM grup sirketidir
> -----Original Message-----
> From: MADMAN [mailto:dmadlan@qwest.com]
> Sent: Friday, April 30, 2004 5:31 PM
> To: Leigh Bichard
> Cc: ccielab@groupstudy.com
> Subject: Re: Service requests not tagged CCIE
>
> No announcements I'm aware of. I opended a case one day and was given a
> strange number that started with 6000. Didn't notice that CCIE was not
> prepended.
>
> Dave
>
> Leigh Bichard wrote:
>
>
>>I got this message from TAC today when I noticed my new cases do not
>>get tagged CCIE:
>>"You are indeed correct since the change of systems the CCIE
>>qualification no longer appears at the front of the case titles.
>>We do not know at this time if there are any plans for this to be
>>resumed but there are no problems with your profile this is the way
>>service request titles are now created."
>>Anyone know why this change happened? Was there any announcement?
>>Leigh
>>______________________________________________________________________
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>
>
> --
> David Madland
> CCIE# 2016
> Sr. Network Engineer
> Qwest Communications
> 612-664-3367
>
> "Emotion should reflect reason not guide it"
>
> _______________________________________________________________________
> Please help support GroupStudy by purchasing your study materials from:
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>
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>
> _______________________________________________________________________
> Please help support GroupStudy by purchasing your study materials from:
> http://shop.groupstudy.com
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>
-- David Madland CCIE# 2016 Sr. Network Engineer Qwest Communications 612-664-3367"Emotion should reflect reason not guide it"
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