From: P729 (p729@cox.net)
Date: Fri Apr 30 2004 - 14:40:15 GMT-3
Ditto. I don't know how many times I've found myself asking "Have you read
the case open notes?" during the initial callback, even before the new
system went into place.
I just praise the good ones and slam the bad ones in the survey, 'bout all I
can do I guess...
Regards,
Mas Kato
https://ecardfile.com/id/mkato
----- Original Message -----
From: "MADMAN" <dmadlan@qwest.com>
To: <swm@emanon.com>
Cc: <sustundag@secura.com.tr>; <leigh@clara.co.uk>; <ccielab@groupstudy.com>
Sent: Friday, April 30, 2004 8:07 AM
Subject: Re: Service requests not tagged CCIE
> Scott Morris wrote:
>
> > I believe it's more of a queuing thing where you bypass the initial
level-1
> > stuff where they ask you if you are sure your network cable is actually
> > plugged in, or that power really is applied. :)
>
> Right. I have only opened a single case since the new system came
> into effect and to be honset I wasn't to thrilled with the help since I
> gave the engineer all the info needed on a silver platter but hopefully
> that was an isolated case and not a harbinger of things to come!!
>
> Dave
>
> >
> > Scott Morris, CCIE4 (R&S/ISP-Dial/Security/Service Provider) #4713,
CISSP,
> > JNCIS, et al.
> > IPExpert CCIE Program Manager
> > IPExpert Sr. Technical Instructor
> > swm@emanon.com/smorris@ipexpert.net
> > http://www.ipexpert.net
> >
> >
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > sustundag@secura.com.tr
> > Sent: Friday, April 30, 2004 10:48 AM
> > To: dmadlan@qwest.com; leigh@clara.co.uk
> > Cc: ccielab@groupstudy.com
> > Subject: RE: Service requests not tagged CCIE
> >
> > Forgive me but what is the advantage of prepending CCIE keyword to a
case
> > number/name If it be so is it prioritized or not ?
> >
> > Regards
> >
> > Serkan Ustundag
> >
> > Network and Security Engineer
> > CCNP,CCDP,CCSE
> > CCSP (Cisco Certified Security Professional) Cisco Network Management
> > Specialist
> >
> > sustundag@secura.com.tr
> >
> > Secura bir TEPUM grup sirketidir
> > -----Original Message-----
> > From: MADMAN [mailto:dmadlan@qwest.com]
> > Sent: Friday, April 30, 2004 5:31 PM
> > To: Leigh Bichard
> > Cc: ccielab@groupstudy.com
> > Subject: Re: Service requests not tagged CCIE
> >
> > No announcements I'm aware of. I opended a case one day and was
given a
> > strange number that started with 6000. Didn't notice that CCIE was not
> > prepended.
> >
> > Dave
> >
> > Leigh Bichard wrote:
> >
> >
> >>I got this message from TAC today when I noticed my new cases do not
> >>get tagged CCIE:
> >>"You are indeed correct since the change of systems the CCIE
> >>qualification no longer appears at the front of the case titles.
> >>We do not know at this time if there are any plans for this to be
> >>resumed but there are no problems with your profile this is the way
> >>service request titles are now created."
> >>Anyone know why this change happened? Was there any announcement?
> >>Leigh
> >>______________________________________________________________________
> >>_ Please help support GroupStudy by purchasing your study materials
> >>from:
> >>http://shop.groupstudy.com
> >>
> >>Subscription information may be found at:
> >>http://www.groupstudy.com/list/CCIELab.html
> >>
> >
> >
> > --
> > David Madland
> > CCIE# 2016
> > Sr. Network Engineer
> > Qwest Communications
> > 612-664-3367
> >
> > "Emotion should reflect reason not guide it"
> >
> > _______________________________________________________________________
> > Please help support GroupStudy by purchasing your study materials from:
> > http://shop.groupstudy.com
> >
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
> > _______________________________________________________________________
> > Please help support GroupStudy by purchasing your study materials from:
> > http://shop.groupstudy.com
> >
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
>
> --
> David Madland
> CCIE# 2016
> Sr. Network Engineer
> Qwest Communications
> 612-664-3367
>
> "Emotion should reflect reason not guide it"
>
> _______________________________________________________________________
> Please help support GroupStudy by purchasing your study materials from:
> http://shop.groupstudy.com
>
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
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