Re: OT: UCCX 8.0

There's actually quite a number of reasons - the first of which deals with a
maximum of 80 recorded calls. I would contact one of the vendors (I prefer
Nice http://www.nice.com/smartcenter-suite/interaction-recording) and get
their take of what advantages their product has over the basic integrated
recording. If you just want cost effective basic recording then the integrated
option should work for you. But many desired features might push your client
to desire third party software - same as with CDR.

Kind Regards,

Mark Snow, CCIE #14073
(Voice, Security)
INE.com

On Apr 13, 2012, at 18:51, Iam Here <go_soon2010_at_hotmail.com> wrote:

> Thanks Mark , But why som customers ask to buy Third party to record the
voice calls as long as the UCCX fulfil the purpose ?
> I mean what is the difference between the UCCX and any other third party in
the voice redording
>
> > CC: ccielab_at_groupstudy.com
> > From: msnow_at_ine.com
> > Subject: Re: OT: UCCX 8.0
> > Date: Fri, 13 Apr 2012 18:13:54 -0400
> > To: go_soon2010_at_hotmail.com
> >
> > Yeah up to 80 simultaneous with premium license. Here is a good friend of
mine's blog detailing an auto-record all calls feature:
> >
http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx
/
> >
> >
> > Kind Regards,
> >
> > Mark Snow, CCIE #14073
> > (Voice, Security)
> > INE.com
> >
> >
> >
> > On Apr 13, 2012, at 17:58, Iam Here <go_soon2010_at_hotmail.com> wrote:
> >
> > > Does UCCX 8.o record the voice calls for the IP phon es ?
> > >
> > >
> > > Blogs and organic groups at http://www.ccie.net
> > >
> > > _______________________________________________________________________
> > > Subscription information may be found at:
> > > http://www.groupstudy.com/list/CCIELab.html

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Received on Fri Apr 13 2012 - 19:01:27 ART