Re: OT: UCCX 8.0

for tight arse customer (and very quarky way)- UCCX8x support out of the
box ad-hoc recording.
that means u enable recording in the flow and in UCCX option. then pull the
recorded raw files from uccx server (using psftp or sftp client, may need
to write a script) and use raw2wave convertor to convert files.
Please have a look of UCCX8 SRND - it's a new method and recommended only
for monitoring calls. I have deployed in real life where agents were only
10 and very low call volume.
it's not supported by cisco "TAC"!!

Cisco have WFM product to do specially recording. as mark said 'Nice
recording software' is cool but it's a bit expensive compared to cisco WFM.

On Sat, Apr 14, 2012 at 9:01 AM, Mark Snow <msnow_at_ine.com> wrote:

> There's actually quite a number of reasons - the first of which deals with
> a
> maximum of 80 recorded calls. I would contact one of the vendors (I prefer
> Nice http://www.nice.com/smartcenter-suite/interaction-recording) and get
> their take of what advantages their product has over the basic integrated
> recording. If you just want cost effective basic recording then the
> integrated
> option should work for you. But many desired features might push your
> client
> to desire third party software - same as with CDR.
>
>
>
> Kind Regards,
>
> Mark Snow, CCIE #14073
> (Voice, Security)
> INE.com
>
>
>
>
> On Apr 13, 2012, at 18:51, Iam Here <go_soon2010_at_hotmail.com> wrote:
>
> > Thanks Mark , But why som customers ask to buy Third party to record the
> voice calls as long as the UCCX fulfil the purpose ?
> > I mean what is the difference between the UCCX and any other third party
> in
> the voice redording
> >
> > > CC: ccielab_at_groupstudy.com
> > > From: msnow_at_ine.com
> > > Subject: Re: OT: UCCX 8.0
> > > Date: Fri, 13 Apr 2012 18:13:54 -0400
> > > To: go_soon2010_at_hotmail.com
> > >
> > > Yeah up to 80 simultaneous with premium license. Here is a good friend
> of
> mine's blog detailing an auto-record all calls feature:
> > >
>
> http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx
> /
> > >
> > >
> > > Kind Regards,
> > >
> > > Mark Snow, CCIE #14073
> > > (Voice, Security)
> > > INE.com
> > >
> > >
> > >
> > > On Apr 13, 2012, at 17:58, Iam Here <go_soon2010_at_hotmail.com> wrote:
> > >
> > > > Does UCCX 8.o record the voice calls for the IP phon es ?
> > > >
> > > >
> > > > Blogs and organic groups at http://www.ccie.net
> > > >
> > > >
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Received on Sat Apr 14 2012 - 10:19:06 ART