Re: OT: UCCX 8.0

Some organisations have security requirements that are broken by bridging voice and data networks using agent recording.

UCS does not support the span method of recording.

Leaves you with needing a proper solution such as wfo, nice, or verint.

Cheers leigh

Sent from my iPhone

On 14/04/2012, at 8:51 AM, Iam Here <go_soon2010_at_hotmail.com> wrote:

> Thanks Mark , But why som customers ask to buy Third party to record the voice calls as long as the UCCX fulfil the purpose ?
> I mean what is the difference between the UCCX and any other third party in the voice redording
>
>> CC: ccielab_at_groupstudy.com
>> From: msnow_at_ine.com
>> Subject: Re: OT: UCCX 8.0
>> Date: Fri, 13 Apr 2012 18:13:54 -0400
>> To: go_soon2010_at_hotmail.com
>>
>> Yeah up to 80 simultaneous with premium license. Here is a good friend of mine's blog detailing an auto-record all calls feature:
>> http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/
>>
>>
>> Kind Regards,
>>
>> Mark Snow, CCIE #14073
>> (Voice, Security)
>> INE.com
>>
>>
>>
>> On Apr 13, 2012, at 17:58, Iam Here <go_soon2010_at_hotmail.com> wrote:
>>
>>> Does UCCX 8.o record the voice calls for the IP phones ?
>>>
>>>
>>> Blogs and organic groups at http://www.ccie.net
>>>
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>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
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Received on Sat Apr 14 2012 - 11:46:20 ART