RE: Assign a name to the Caller ID number

Where can I find these script on Cisco or the third party

> CC: carl.gosselin_at_altizone.com; ccielab_at_groupstudy.com
> From: msnow_at_ine.com
> Subject: Re: Assign a name to the Caller ID number
> Date: Tue, 10 Apr 2012 15:52:33 -0400
> To: go_soon2010_at_hotmail.com
>
> If it was UCM and you had UCCX I would have talked about the possibility of
> routing the call through there and doing a DB dip, however with CME, Frog is
> exactly correct that you want either TCL or possibly a VXML app to get that
> data from a back end DB (MySQL would work fine) and populate the CNAM field.
> Check CCO as Frog mentioned for an example script.
>
> So basically, calls come in, hit Inbound DP, DP triggers TCL/VXML script,
> script queries DB, populates CNAM field, then sends the call back to CME to
> try to find a match to Called# on an Outbound DP.
>
> HTH
>
> --
> Mark Snow, CCIE #14073 (Voice/Security)
> msnow_at_INE.com
>
> Internetwork Expert, Inc.
> http://www.INE.com
>
>
> On Apr 10, 2012, at 15:04, Iam Here <go_soon2010_at_hotmail.com> wrote:
>
> >
> > It's CME .No I don't have UCCX (Why do you ask)
> > It's a big company and they distribute goods and like to know the name of
> the Callers not only the numbers .It's very important to them
> > Subject: Re: Assign a name to the Caller ID number
> > From: msnow_at_ine.com
> > Date: Tue, 10 Apr 2012 14:52:28 -0400
> > CC: carl.gosselin_at_altizone.com; ccielab_at_groupstudy.com
> > To: go_soon2010_at_hotmail.com
> >
> > Are you working with CME or UCM?
> > And do you have a UCCX available to you?
> >
> > May I ask what the business driver behind this is?
> > (It might help to decide if it's really worth the ROI or not)
> >
> >
> > --
> > Mark Snow, CCIE #14073 (Voice/Security)
> > msnow_at_INE.com
> >
> > Internetwork Expert, Inc.
> > http://www.INE.com
> >
> >
> > On Apr 9, 2012, at 7:57 PM, Iam Here wrote:
> >
> > What about Directory Services and service dnis dir-lookup
> >
> > From: carl.gosselin_at_altizone.com
> > Date: Mon, 9 Apr 2012 19:51:42 -0400
> > Subject: Re: Assign a name to the Caller ID number
> > To: go_soon2010_at_hotmail.com
> > CC: ccielab_at_groupstudy. com
> >
> > Yes you can... But this would not be trivial.
> >
> > If you have a PRI and the service provider doesn't send a caller-name,
> > you can use service parameters in CUCM to fill in a generic name. It
> > is set to UNKNOWN by default. I typically reset it to EXTERNAL
> > INCOMING CALL.
> >
> > If you want to go beyond this, you would need to build a database with
> > names that you would like to reference the numbers that are calling.
> > That way when a call would come in, you would direct the call towards
> > an application that would fill in the call data based on the CLID.
> >
> > Not trivial and a bitch to maintain... Don't know a valid reason to do
> > outside a call center...
> >
> > Cheers!
> >
> > =============================
> > Carl Gosselin CCIE R&S Voice #15228
> >
> > On 2012-04-09, at 19:10, Iam Here <go_soon2010_at_hotmail.com> wrote:
> >
> > Can I assign certain name to the Caller ID number So that when that Customer
> calls again I can see its name on the phone not his Caller ID
> >
> >
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> >
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Received on Tue Apr 10 2012 - 23:40:10 ART