Re: Assign a name to the Caller ID number

If it was UCM and you had UCCX I would have talked about the possibility of
routing the call through there and doing a DB dip, however with CME, Frog is
exactly correct that you want either TCL or possibly a VXML app to get that
data from a back end DB (MySQL would work fine) and populate the CNAM field.
Check CCO as Frog mentioned for an example script.

So basically, calls come in, hit Inbound DP, DP triggers TCL/VXML script,
script queries DB, populates CNAM field, then sends the call back to CME to
try to find a match to Called# on an Outbound DP.

HTH

--
Mark Snow, CCIE #14073 (Voice/Security)
msnow_at_INE.com
Internetwork Expert, Inc.
http://www.INE.com
On Apr 10, 2012, at 15:04, Iam Here <go_soon2010_at_hotmail.com> wrote:
>
> It's CME .No I don't have UCCX (Why do you ask)
> It's a big company and they distribute goods and like to know the name of
the Callers not only the numbers .It's very important to them
> Subject: Re: Assign a name to the Caller ID number
> From: msnow_at_ine.com
> Date: Tue, 10 Apr 2012 14:52:28 -0400
> CC: carl.gosselin_at_altizone.com; ccielab_at_groupstudy.com
> To: go_soon2010_at_hotmail.com
>
> Are you working with CME or UCM?
> And do you have a UCCX available to you?
>
> May I ask what the business driver behind this is?
> (It might help to decide if it's really worth the ROI or not)
>
>
> --
> Mark Snow, CCIE #14073 (Voice/Security)
> msnow_at_INE.com
>
> Internetwork Expert, Inc.
> http://www.INE.com
>
>
> On Apr 9, 2012, at 7:57 PM, Iam Here wrote:
>
> What about Directory Services and service dnis dir-lookup
>
> From: carl.gosselin_at_altizone.com
> Date: Mon, 9 Apr 2012 19:51:42 -0400
> Subject: Re: Assign a name to the Caller ID number
> To: go_soon2010_at_hotmail.com
> CC: ccielab_at_groupstudy. com
>
> Yes you can... But this would not be trivial.
>
> If you have a PRI and the service provider doesn't send a caller-name,
> you can use service parameters in CUCM to fill in a generic name. It
> is set to UNKNOWN by default. I typically reset it to EXTERNAL
> INCOMING CALL.
>
> If you want to go beyond this, you would need to build a database with
> names that you would like to reference the numbers that are calling.
> That way when a call would come in, you would direct the call towards
> an application that would fill in the call data based on the CLID.
>
> Not trivial and a bitch to maintain... Don't know a valid reason to do
> outside a call center...
>
> Cheers!
>
> =============================
> Carl Gosselin CCIE R&S Voice #15228
>
> On 2012-04-09, at 19:10, Iam Here <go_soon2010_at_hotmail.com> wrote:
>
> Can I assign certain name to the Caller ID number So that when that Customer
calls again I can see its name on the phone not his Caller ID
>
>
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