Re: Assign a name to the Caller ID number

Yes you got to love the voice track... :)

On 10 apr. 2012, at 21:52, Mark Snow <msnow_at_ine.com> wrote:

> If it was UCM and you had UCCX I would have talked about the possibility of
> routing the call through there and doing a DB dip, however with CME, Frog is
> exactly correct that you want either TCL or possibly a VXML app to get that
> data from a back end DB (MySQL would work fine) and populate the CNAM field.
> Check CCO as Frog mentioned for an example script.
>
> So basically, calls come in, hit Inbound DP, DP triggers TCL/VXML script,
> script queries DB, populates CNAM field, then sends the call back to CME to
> try to find a match to Called# on an Outbound DP.
>
> HTH
>
> --
> Mark Snow, CCIE #14073 (Voice/Security)
> msnow_at_INE.com
>
> Internetwork Expert, Inc.
> http://www.INE.com
>
>
> On Apr 10, 2012, at 15:04, Iam Here <go_soon2010_at_hotmail.com> wrote:
>
>>
>> It's CME .No I don't have UCCX (Why do you ask)
>> It's a big company and they distribute goods and like to know the name of
> the Callers not only the numbers .It's very important to them
>> Subject: Re: Assign a name to the Caller ID number
>> From: msnow_at_ine.com
>> Date: Tue, 10 Apr 2012 14:52:28 -0400
>> CC: carl.gosselin_at_altizone.com; ccielab_at_groupstudy.com
>> To: go_soon2010_at_hotmail.com
>>
>> Are you working with CME or UCM?
>> And do you have a UCCX available to you?
>>
>> May I ask what the business driver behind this is?
>> (It might help to decide if it's really worth the ROI or not)
>>
>>
>> --
>> Mark Snow, CCIE #14073 (Voice/Security)
>> msnow_at_INE.com
>>
>> Internetwork Expert, Inc.
>> http://www.INE.com
>>
>>
>> On Apr 9, 2012, at 7:57 PM, Iam Here wrote:
>>
>> What about Directory Services and service dnis dir-lookup
>>
>> From: carl.gosselin_at_altizone.com
>> Date: Mon, 9 Apr 2012 19:51:42 -0400
>> Subject: Re: Assign a name to the Caller ID number
>> To: go_soon2010_at_hotmail.com
>> CC: ccielab_at_groupstudy. com
>>
>> Yes you can... But this would not be trivial.
>>
>> If you have a PRI and the service provider doesn't send a caller-name,
>> you can use service parameters in CUCM to fill in a generic name. It
>> is set to UNKNOWN by default. I typically reset it to EXTERNAL
>> INCOMING CALL.
>>
>> If you want to go beyond this, you would need to build a database with
>> names that you would like to reference the numbers that are calling.
>> That way when a call would come in, you would direct the call towards
>> an application that would fill in the call data based on the CLID.
>>
>> Not trivial and a bitch to maintain... Don't know a valid reason to do
>> outside a call center...
>>
>> Cheers!
>>
>> =============================
>> Carl Gosselin CCIE R&S Voice #15228
>>
>> On 2012-04-09, at 19:10, Iam Here <go_soon2010_at_hotmail.com> wrote:
>>
>> Can I assign certain name to the Caller ID number So that when that Customer
> calls again I can see its name on the phone not his Caller ID
>>
>>
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Received on Tue Apr 10 2012 - 22:47:43 ART