Fwd: Unable to Register 7945 G IP Phone ( Hard)

---------- Forwarded message ----------
From: Gaurav Thukral <pearlgaurav_at_gmail.com>
Date: Thu, Mar 8, 2012 at 4:30 PM
Subject: Re: Unable to Register 7945 G IP Phone ( Hard)
To: George Goglidze <goglidze_at_gmail.com>

Hi George

I did the same thing . Please find below the O/P. I am unable to see any
Extention No on the IP Phone Screen but phone is in Registered State.

Router#sh ephone

*ephone-1 Mac:E840.400C.C0F4 TCP socket:[1] activeLine:0 REGISTERED in SCCP
ver 2 ( THis is the 7945 Phone)

0 and Server in ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:172.32.34.13 52654 Unknown 435 keepalive 2 max_line 0*

ephone-2 Mac:0019.30C8.8388 TCP socket:[2] activeLine:0 REGISTERED in SCCP
ver 1 *( This is 7961 Phone which is already registered)*

5 and Server in ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
IP:172.32.34.12 52318 7961 keepalive 15 max_line 6

button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE

*Please find the below error: *

Mar 1 00:19:12.543: TFTP: Server request for port 49978, socket_id
0x84100808 for process 125
Mar 1 00:19:12.543: TFTP: read request from host 172.32.34.13(49978) via
FastEthernet0/0
Mar 1 00:19:12.543: TFTP: Looking for CTLSEPE840400CC0F4.tlv
Mar 1 00:19:12.543: TFTP: Sending error 1 No such file
Mar 1 00:19:12.635: TFTP: Server request for port 50842, socket_id
0x84100808 for process 125
Mar 1 00:19:12.635: TFTP: read request from host 172.32.34.13(50842) via
FastEthernet0/0
Mar 1 00:19:12.635: TFTP: Looking for ITLSEPE840400CC0F4.tlv
Mar 1 00:19:12.635: TFTP: Sending error 1 No such file
Mar 1 00:19:12.739: TFTP: Server request for port 50716, socket_id
0x84100808 for process 125
Mar 1 00:19:12.739: TFTP: read request from host 172.32.34.13(50716) via
FastEthernet0/0
Mar 1 00:19:12.739: TFTP: Looking for ITLFile.tlv
Mar 1 00:19:12.743: TFTP: Sending error 1 No such file
Mar 1 00:19:12.943: TFTP: Server request for port 50511, socket_id
0x84100808 for process 125
Mar 1 00:19:12.943: TFTP: read request from host 172.32.34.13(50511) via
FastEthernet0/0
Mar 1 00:19:12.943: TFTP: Looking for SEPE840400CC0F4.cnf.xml
Mar 1 00:19:12.943: TFTP: Sending error 1 No such file
Mar 1 00:19:13.095: TFTP: Server request for port 51227, socket_id
0x84100808 for process 125
Mar 1 00:19:13.095: TFTP: read request from host 172.32.34.13(51227) via
FastEthernet0/0
Mar 1 00:19:13.095: TFTP: Looking for XMLDefault.cnf.xml
Mar 1 00:19:13.099: TFTP: Opened system:/its/XMLDefault.cnf.xml, fd 0,
size 1106 for process 125
Mar 1 00:19:13.099: TFTP: Sending block 1 (retry 0), socket_id 0x84100808
Mar 1 00:19:13.103: TFTP: Received ACK for block 1, socket_id 0x84100808
Mar 1 00:19:13.103: TFTP: Sending block 2 (retry 0), socket_id 0x84100808
Mar 1 00:19:13.107: TFTP: Received ACK for block 2, socket_id 0x84100808
Mar 1 00:19:13.107: TFTP: Sending block 3 (retry 0), socket_id 0x84100808
Mar 1 00:19:13.107: TFTP: Received ACK for block 3, socket_id 0x84100808
Mar 1 00:19:13.107: TFTP: Finished system:/its/XMLDefault.cnf.xml, time
00:00:00 for process 125
Mar 1 00:19:16.355: %IPPHONE-6-REGISTER_NEW: ephone-1:SEPE840400CC0F4
IP:172.32.34.13 Socket:1 DeviceType:Phone has registered.

On Thu, Mar 8, 2012 at 4:02 PM, George Goglidze <goglidze_at_gmail.com> wrote:

> Hi,
>
> This phone I believe was previously registered on Call Manager higher than
> 8.0
> Which means it has Security By Default enabled.... Therefore it has older
> ITL file downloaded.
>
> When the phone has ITL file downloaded it will not accept configuration
> that is NOT signed ---> that's why it is only looking for configuration
> file that ends with .sgn
> *Looking for SEPE840400CC0F4.cnf.xml.sgn
> And not only that, even if there was a signed configuration for this
> phone, it would not accept that configuration unless it was signed by a
> TFTP Server authorized in ITL file. (ITL file contains a list of authorized
> servers for CCM/TFTP/CAPF... )
>
> If it's only one Phone, you can go into security options and delete the
> old ITL file...
> Settings -> Security Configuration -> Trust List ->
> Here you will see ITL File md5 hash, which means it's installed.
> Unlock the phone -> **#
> Select ITL File option ->
> click on more -> click on erase.
>
> Wait few seconds and the phone should reload. once it reloads it should
> register to CME just fine.
>
> Hope this helps,
>
> On Thu, Mar 8, 2012 at 11:20 AM, Gaurav Thukral <pearlgaurav_at_gmail.com>wrote:
>
>> Hi All
>>
>> *I am getting below error on CME for 7945 G. But i am able to register
>> 7961
>> IP Phone. I am using cme-full-4.3.0.0.*
>>
>>
>> Kindly Suggest.
>>
>> Router#
>> Mar 1 00:55:33.083: TFTP: Server request for port 49589, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:33.083: TFTP: read request from host 172.32.34.12(49589) via
>> FastEthernet0/0
>> Mar 1 00:55:33.087: TFTP: *Looking for CTLSEPE840400CC0F4.tlv
>> Mar 1 00:55:33.087: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:33.159: TFTP: Server request for port 51512, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:33.159: TFTP: read request from host 172.32.34.12(51512) via
>> FastEthernet0/0
>> Mar 1 00:55:33.159: TFTP: *Looking for ITLSEPE840400CC0F4.tlv
>> Mar 1 00:55:33.159: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:33.239: TFTP: Server request for port 51005, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:33.239: TFTP: read request from host 172.32.34.12(51005) via
>> FastEthernet0/0
>> Mar 1 00:55:33.243: TFTP: *Looking for ITLFile.tlv
>> Mar 1 00:55:33.243: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:33.499: TFTP: Server request for port 52727, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:33.499: TFTP: read request from host 172.32.34.12(52727) via
>> FastEthernet0/0
>> Mar 1 00:55:33.499: TFTP: *Looking for SEPE840400CC0F4.cnf.xml.sgn
>> Mar 1 00:55:33.499: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:33.647: TFTP: Server request for port 49477, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:33.647: TFTP: read request from host 172.32.34.12(49477) via
>> FastEthernet0/0
>> Mar 1 00:55:33.651: TFTP: *Looking for XMLDefault.cnf.xml.sgn
>> Mar 1 00:55:33.651: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:34.783: TFTP: Server request for port 50460, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:34.787: TFTP: read request from host 172.32.34.12(50460) via
>> FastEthernet0/0
>> Mar 1 00:55:34.787: TFTP: *Looking for CTLSEPE840400CC0F4.tlv
>> Mar 1 00:55:34.787: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:35.175: TFTP: Server request for port 50742, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:35.175: TFTP: read request from host 172.32.34.12(50742) via
>> FastEthernet0/0
>> Mar 1 00:55:35.175: TFTP: *Looking for ITLSEPE840400CC0F4.tlv
>> Mar 1 00:55:35.175: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:35.279: TFTP: Server request for port 50638, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:35.279: TFTP: read request from host 172.32.34.12(50638) via
>> FastEthernet0/0
>> Mar 1 00:55:35.279: TFTP: *Looking for ITLFile.tlv
>> Mar 1 00:55:35.279: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:35.567: TFTP: Server request for port 49173, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:35.567: TFTP: read request from host 172.32.34.12(49173) via
>> FastEthernet0/0
>> Mar 1 00:55:35.567: TFTP: *Looking for SEPE840400CC0F4.cnf.xml.sgn
>> Mar 1 00:55:35.567: TFTP: Sending error 1 No such file*
>>
>> Mar 1 00:55:35.731: TFTP: Server request for port 49166, socket_id
>> 0x844D73CC for process 125
>> Mar 1 00:55:35.731: TFTP: read request from host 172.32.34.12(49166) via
>> FastEthernet0/0
>> Mar 1 00:55:35.731: TFTP: *Looking for XMLDefault.cnf.xml.sgn
>> Mar 1 00:55:35.731: TFTP: Sending error 1 No such file*
>>
>>
>> sh ep
>> Router#sh ephone
>>
>> ephone-1 Mac:E840.400C.C0F4 TCP socket:[-1] activeLine:0 UNREGISTERED
>> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
>> IP:0.0.0.0 0 Unknown 0 keepalive 0 max_line 0
>>
>>
>> ephone-2 Mac:0019.30C8.8388 TCP socket:[1] activeLine:0 REGISTERED in SCCP
>> ver 15 and Server in ver 5
>> mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
>> IP:172.32.34.13 51523 7961 keepalive 33 max_line 6
>> button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE
>>
>>
>> Please find below config of CME
>>
>>
>> sh ver
>> Router#sh version
>> Cisco IOS Software, C2600 Software (C2600-IPVOICE-M), Version 12.4(12a),
>> RELEASE SOFTWARE (fc3)
>> Technical Support: http://www.cisco.com/techsupport
>> Copyright (c) 1986-2007 by Cisco Systems, Inc.
>> Compiled Thu 22-Feb-07 16:39 by prod_rel_team
>>
>> ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)
>>
>> Router uptime is 48 minutes
>> System returned to ROM by power-on
>> System restarted at 00:00:00 UTC Fri Mar 1 2002
>> System image file is *"flash:c2600-ipvoice-mz.124-12a.bin"*
>>
>> *Cisco 2621XM (MPC860P) processor (revision 4.1) with 253952K/8192K bytes
>> of memory.*
>>
>> Processor board ID FCZ093971KJ
>> M860 processor: part number 5, mask 2
>> 2 FastEthernet interfaces
>> 32K bytes of NVRAM.
>> 32768K bytes of processor board System flash (Read/Write)
>>
>> Configuration register is 0x2102
>>
>> Router#sh flash
>> Router#sh flash:
>>
>> System flash directory:
>> File Length Name/status
>> 1 23191172 c2600-ipvoice-mz.124-12a.bin
>> 2 18836 bacdprompts/app-b-acd-2.1.2.2-ReadMe.txt
>> 3 24985 bacdprompts/app-b-acd-2.1.2.2.tcl
>> 4 35485 bacdprompts/app-b-acd-aa-2.1.2.2.tcl
>> 5 75650 bacdprompts/en_bacd_allagentsbusy.au
>> 6 83291 bacdprompts/en_bacd_disconnect.au
>> 7 63055 bacdprompts/en_bacd_enter_dest.au
>> 8 37952 bacdprompts/en_bacd_invalidoption.au
>> 9 496521 bacdprompts/en_bacd_music_on_hold.au
>> 10 123446 bacdprompts/en_bacd_options_menu.au
>> 11 42978 bacdprompts/en_bacd_welcome.au
>> 12 34794 bacdprompts/en_bacd_xferto_operator.au
>> 13 22224 CME43-full-readme-v.2.0.txt
>> 14 131470 Desktops/320x212x12/CampusNight.png
>> 15 80565 Desktops/320x212x12/CiscoFountain.png
>> 16 628 Desktops/320x212x12/List.xml
>> 17 109076 Desktops/320x212x12/MorroRock.png
>> 18 108087 Desktops/320x212x12/NantucketFlowers.png
>> 19 10820 Desktops/320x212x12/TN-CampusNight.png
>> 20 9657 Desktops/320x212x12/TN-CiscoFountain.png
>> 21 7953 Desktops/320x212x12/TN-Fountain.png
>> 22 7274 Desktops/320x212x12/TN-MorroRock.png
>> 23 9933 Desktops/320x212x12/TN-NantucketFlowers.png
>> 24 138278 Desktops/320x212x12/Fountain.png
>> 25 953 gui/Delete.gif
>> 26 3845 gui/admin_user.html
>> 27 647358 gui/admin_user.js
>> 28 1029 gui/CiscoLogo.gif
>> 29 174 gui/Tab.gif
>> 30 16344 gui/dom.js
>> 31 864 gui/downarrow.gif
>> 32 6328 gui/ephone_admin.html
>> 33 4558 gui/logohome.gif
>> 34 3724 gui/normal_user.html
>> 35 76699 gui/normal_user.js
>> 36 843 gui/sxiconad.gif
>> 37 1347 gui/Plus.gif
>> 38 2399 gui/telephony_service.html
>> 39 870 gui/uparrow.gif
>> 40 9968 gui/xml-test.html
>> 41 3412 gui/xml.template
>> 42 496521 music-on-hold.au
>> * 43 129824 phone/7940-7960/P00308000500.bin
>>
>> 44 458 phone/7940-7960/P00308000500.loads
>> 45 705536 phone/7940-7960/P00308000500.sb2
>> 46 130228 phone/7940-7960/P00308000500.sbn *
>>
>> 47 8160 ringtones/Analog1.raw
>> 48 8160 ringtones/Analog2.raw
>> 49 5280 ringtones/AreYouThere.raw
>> 50 5040 ringtones/AreYouThereF.raw
>> 51 8160 ringtones/Bass.raw
>> 52 12240 ringtones/CallBack.raw
>> 53 16040 ringtones/Chime.raw
>> 54 8160 ringtones/Classic1.raw
>> 55 16080 ringtones/Classic2.raw
>> 56 10800 ringtones/ClockShop.raw
>> 57 2823 ringtones/DistinctiveRingList.xml
>> 58 9600 ringtones/Drums1.raw
>> 59 13440 ringtones/Drums2.raw
>> 60 15840 ringtones/FilmScore.raw
>> 61 16080 ringtones/HarpSynth.raw
>> 62 8160 ringtones/Jamaica.raw
>> 63 16080 ringtones/KotoEffect.raw
>> 64 12720 ringtones/MusicBox.raw
>> 65 8160 ringtones/Piano1.raw
>> 66 15360 ringtones/Piano2.raw
>> 67 9360 ringtones/Pop.raw
>> 68 7200 ringtones/Pulse1.raw
>> 69 4000 ringtones/Ring1.raw
>> 70 4000 ringtones/Ring2.raw
>> 71 4000 ringtones/Ring3.raw
>> 72 4000 ringtones/Ring4.raw
>> 73 4000 ringtones/Ring5.raw
>> 74 4000 ringtones/Ring6.raw
>> 75 4000 ringtones/Ring7.raw
>> 76 495 ringtones/RingList.xml
>> 77 10800 ringtones/Sax1.raw
>> 78 14160 ringtones/Sax2.raw
>> 79 16080 ringtones/Vibe.raw
>> [27415012 bytes used, 5615128 available, 33030140 total]
>> 32768K bytes of processor board System flash (Read/Write)
>>
>>
>> Building configuration...
>>
>> Current configuration : 2299 bytes
>> !
>> ! Last configuration change at 00:13:46 UTC Fri Mar 1 2002
>> ! NVRAM config last updated at 00:29:00 UTC Fri Mar 1 2002
>> !
>> version 12.4
>> service timestamps debug datetime msec
>> service timestamps log datetime msec
>> no service password-encryption
>> !
>> hostname Router
>> !
>> boot-start-marker
>> boot-end-marker
>> !
>> !
>> no aaa new-model
>> no network-clock-participate slot 1
>> no network-clock-participate wic 0
>> ip cef
>> !
>> !
>> no ip dhcp use vrf connected
>> ip dhcp excluded-address 172.32.34.1 172.32.34.10
>> !
>> ip dhcp pool ITS
>> network 172.32.34.0 255.255.255.0
>> option 150 ip 172.32.34.10
>> default-router 172.32.34.10
>> !
>> !
>> !
>> !
>> !
>> !
>> !
>> !
>> !interface FastEthernet0/0
>> ip address 172.32.34.10 255.255.255.0
>> duplex auto
>> speed auto
>> !
>> interface FastEthernet0/1
>> no ip address
>> shutdown
>> duplex auto
>> speed auto
>> !
>> !
>> ip http server
>> !
>> !
>> *tftp-server flash:phone/7940-7960/P00308000500.bin alias P00308000500.bin
>>
>> tftp-server flash:phone/7940-7960/P00308000500.loads alias
>> P00308000500.loads
>> tftp-server flash:phone/7940-7960/P00308000500.sb2 alias P00308000500.sb2
>> tftp-server flash:phone/7940-7960/P00308000500.sbn alias P00308000500.sbn
>> !*
>>
>> control-plane
>> !
>> !
>> !
>> !
>> !
>> !
>> !
>> !
>> telephony-service
>> max-ephones 6
>> max-dn 6
>> ip source-address 172.32.34.10 port 2000
>> auto assign 1 to 6
>> create cnf-files version-stamp 7960 Mar 01 2002 00:13:41
>> dialplan-pattern 1 22221... extension-length 4
>> voicemail 8000
>> max-conferences 4 gain -6
>> transfer-system full-consult
>> !
>> !
>> ephone-dn 1 dual-line
>> number 1000
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone-dn 2 dual-line
>> number 1001
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone-dn 3 dual-line
>> number 1002
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone-dn 4 dual-line
>> number 1003
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone-dn 5 dual-line
>> number 1004
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone-dn 6 dual-line
>> number 1005
>> call-forward busy 8000
>> call-forward noan 8000 timeout 18
>> !
>> !
>> ephone 1
>> mac-address E840.400C.C0F4
>> button 1:1
>> !
>> !
>> !
>> ephone 2
>> mac-address 0019.30C8.8388
>> type 7961
>> button 1:2
>> !
>> !
>> !
>> ephone 3
>> !
>> !
>> !
>> ephone 4
>> !
>> !
>> !
>> ephone 5
>> !
>> !
>> !
>> ephone 6
>> !
>> !
>> !
>> line con 0
>> line aux 0
>> line vty 0 4
>> login
>> !
>> ntp master 1
>> !
>> end
>>
>> Router#
>>
>> --
>> Thanks & Regards,
>> Gaurav Thukral
>>
>>
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>>
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>

-- 
Thanks & Regards,
Gaurav Thukral
-- 
Thanks & Regards,
Gaurav Thukral
Blogs and organic groups at http://www.ccie.net