RE: Unity Connection Problem with Lotus Notes

 David,

I'm assuming this was working before and,

1. The issue can be recreated
2. Not all voicemail/emails with Attachments are failing
3. You need to ensure UC is sending the proper email message format to
smarthost, or the smarthost or SMTP Relay is somehow changing/updating the
format.
4 In order to gather additional info you will need to enable SMTP traces in
UC, leave 3 messages in a row and gather the traces

How to enable UC SMTP Traces

Enable SMTP traces (Connection Serviceability > SMTP (all levels) )and set
an external email address as the relayed address; then leave 3 test
voicemails.
To gather the traces with RTMT go to Trace and Log Central > Collect logs >
Connection SMTP Server

5 Post trace results so we can review

Hope this helps.

Jojo

> From: davidytk_at_netvigator.com
> To: ccielab_at_groupstudy.com; cisco-voip_at_puck.nether.net
> Subject: Unity Connection Problem with Lotus Notes
> Date: Wed, 24 Aug 2011 23:58:53 +0800
>
> Hi All
>
>
>
> Our customer faces a problem about Unity Connection (7.1.3) with Lotus
> Notes. When someone left voicemail to DN, the UC will send an email with
> attachment to Lotus Notes. Sometimes, the email server receives the email
> with attachment. Sometimes the email server receives the email, but the
> attachment (wav file) is in the body of the email instead as attachment.
>
>
>
> Does this problem related to UC or Lotus Notes, does anyone face this
before
> ?
>
>
>
> Thanks
>
> Best Regards
>
> David
>
>
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Received on Thu Aug 25 2011 - 01:49:30 ART