RE: Unity Connection Problem with Lotus Notes

Hi david,

Looks at the traces and looks like a IBM Lotus notes issue. I have included a
Document that describes the issue when MIME attachments are greater than 40k

Unity is passing the message to the smarthost and looks like its doing it
job.

At this point with the information provided looks like a Lotus Notes issue

Hope this helps

https://www-304.ibm.com/support/docview.wss?uid=swg21423790

Let us know!

Jojo

From: davidytk_at_netvigator.com
To: barrerj1_at_hotmail.com; ccielab_at_groupstudy.com; cisco-voip_at_puck.nether.net;
barrerj1_at_gmail.com
Subject: RE: Unity Connection Problem with Lotus Notes
Date: Thu, 25 Aug 2011 23:01:11 +0800

Hi JoJo

The customer said it work before. They use SMTP relay (smarthost) to send
email. Below is the log success/failure log information. Attachment is the log
also

Successful Log:
Date Time: 08/25/2011 14:16:50.039
MailBox: ivan.wong_at_dimensiondata.com
File: diag_SMTP_00000043.uc

Fail Log:
Date Time: 08/25/2011 14:17:39.121
MailBox: fanny.chan_at_bocigroup.com
File: diag_SMTP_00000043.uc

Thanks
Best Regards
David

From: JoJo JoJo [mailto:barrerj1_at_hotmail.com]
Sent: Thursday, August 25, 2011 2:50 PM
To: ccielab_at_groupstudy.com; cisco-voip_at_puck.nether.net;
davidytk_at_netvigator.com; barrerj1_at_gmail.com
Subject: RE: Unity Connection Problem with Lotus Notes

 David,

I'm assuming this was working before and,

1. The issue can be recreated
2. Not all voicemail/emails with Attachments are failing
3. You need to ensure UC is sending the proper email message format to
smarthost, or the smarthost or SMTP Relay is somehow changing/updating the
format.
4 In order to gather additional info you will need to enable SMTP traces in
UC, leave 3 messages in a row and gather the traces

How to enable UC SMTP Traces

Enable SMTP traces (Connection Serviceability > SMTP (all levels) )and set
an external email address as the relayed address; then leave 3 test
voicemails.
To gather the traces with RTMT go to Trace and Log Central > Collect logs >
Connection SMTP Server

5 Post trace results so we can review

Hope this helps.

Jojo

> From: davidytk_at_netvigator.com
> To: ccielab_at_groupstudy.com; cisco-voip_at_puck.nether.net
> Subject: Unity Connection Problem with Lotus Notes
> Date: Wed, 24 Aug 2011 23:58:53 +0800
>
> Hi All
>
>
>
> Our customer faces a problem about Unity Connection (7.1.3) with Lotus
> Notes. When someone left voicemail to DN, the UC will send an email with
> attachment to Lotus Notes. Sometimes, the email server receives the email
> with attachment. Sometimes the email server receives the email, but the
> attachment (wav file) is in the body of the email instead as attachment.
>
>
>
> Does this problem related to UC or Lotus Notes, does anyone face this
before
> ?
>
>
>
> Thanks
>
> Best Regards
>
> David
>
>
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Received on Fri Aug 26 2011 - 00:19:57 ART