Re: Fax Issues Site Wide : Request Assistance

I see this issue every now and then. I can guarantee this was caused by
asymmetric routing or routing issue.
latest I saw this was a week ago! so far this year I have seen this about 5
times. All of them being routing issue - l2/l3 changes.

On Tue, Aug 9, 2011 at 12:42 AM, Roden, Miles <mroden_at_oceaneering.com>wrote:

> We have begun experiencing an issue that is affecting our entire campus in
> Houston, TX. Through some of our in house techs, I was advised to send an
> email to you guys to see if anyone can shed some light on our situation.
> Appreciate any assistance or insight.
>
> Issue Summary :
> We have a 3 Server cluster of CM7, with multiple VG devices registered as
> H323 gateways. We use the VG's strictly for fax interfaces. A week ago we
> lost all inbound faxing capabilities with no changes on our side. We have
> an
> active ticket with Cisco but they have yet to come up with a conclusion.
> PRI
> Provider ATT is supposedly checking their side as well. Have done packet
> traces, RTMT, you name it. Outbound appears intact as well as internal fax
> to fax. To take the CM out of the loop, I set up a dial-peer from PRI-GW
> direct to VG224 and still retained same issues.
>
> I can supply any info, traces, logs you need.
>
> Miles Roden
> Communications Project Manager
> Oceaneering International
> o: 713-329-4318
>
>
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Received on Tue Aug 09 2011 - 01:30:05 ART