Fax Issues Site Wide : Request Assistance

We have begun experiencing an issue that is affecting our entire campus in
Houston, TX. Through some of our in house techs, I was advised to send an
email to you guys to see if anyone can shed some light on our situation.
Appreciate any assistance or insight.

Issue Summary :
We have a 3 Server cluster of CM7, with multiple VG devices registered as
H323 gateways. We use the VG's strictly for fax interfaces. A week ago we
lost all inbound faxing capabilities with no changes on our side. We have an
active ticket with Cisco but they have yet to come up with a conclusion. PRI
Provider ATT is supposedly checking their side as well. Have done packet
traces, RTMT, you name it. Outbound appears intact as well as internal fax
to fax. To take the CM out of the loop, I set up a dial-peer from PRI-GW
direct to VG224 and still retained same issues.

I can supply any info, traces, logs you need.

Miles Roden
Communications Project Manager
Oceaneering International
o: 713-329-4318

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Received on Mon Aug 08 2011 - 09:42:11 ART