Re: OT: Hiding caller ID on call manager 6.1

That will work for External Parties. If it is for Internal parties, you can
try the following:

Put all of the Help Desk numbers in a private partition that can't be called
by users. You could also optionally create a generic Translation Pattern
that could be matched by users, and just change the called number to be the
Help Desk Main Line:
e.g., say Help Desk extensions are 65XX, and main line is 6500. Put them in
a private Partition. Then, create a Translation Pattern matching 65XX, and
have that reset the called number to be 6500.

Aaron

On Fri, May 7, 2010 at 10:55 PM, Nathan Richie <nathanr_at_boice.net> wrote:

> As well, you have to set the route list & route groups to use the external
> phone number mask of the originating phone.
>
> -----Original Message-----
> From: nobody_at_groupstudy.com [mailto:nobody_at_groupstudy.com] On Behalf Of
> rdarsey_at_gmail.com
> Sent: Friday, May 07, 2010 5:59 PM
> To: Olaniyi Sonubi; groupstudy
> Subject: Re: OT: Hiding caller ID on call manager 6.1
>
> I use the external phone number mask setting on the line to set the caller
> id value.
>
>
> -----Original Message-----
> From: Olaniyi Sonubi <sonubi02_at_gmail.com>
> Date: Fri, 7 May 2010 20:20:07
> To: groupstudy<ccielab_at_groupstudy.com>
> Subject: OT: Hiding caller ID on call manager 6.1
>
> Hello all,
>
> I have a department that initiate calls to customers with return calls to
> be
> made through
> an help desk number. However customers keep calling back using the
> originating number
> which has turned unpleasant.
>
> I need to know how I can mask or hide originating ID and extension on
> cisco
> call manager 6.1
>
> Regards,
> 'Niyi
>
>
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Received on Fri May 07 2010 - 23:09:28 ART