From: Scott Morris (smorris@internetworkexpert.com)
Date: Fri Jan 09 2009 - 19:11:49 ARST
While I'm not part of the voice development, I would find it pretty
difficult to summarize things in that fashion.
My suggestion would be to take it up with the sales folks and request your
refund if you would like. While the initial impression/problem may be fine
for a public forum, I think we've crossed the line about what is or is not
necessary for public consumption.
I'm not sure what you have or have not been told. But I can say that I
haven't seen a lot of traffic on the voice forums talking about this
"problem". And I'm pretty sure I'm subscribed to all of them. But calling
the sales/customer service folks during business hours would seem to be the
most appropriate avenue.
Cheers,
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of ccie
voice
Sent: Friday, January 09, 2009 2:49 PM
To: Anthony Sequeira; ccielab@groupstudy.com
Subject: Re: Internetwork Expert - Worst Voice CCIE Vendor
Since you are speaking as a spokesperson for Internetwork Expert, are all
paying customers to assume the following status?
CCIE Voice Workbook Volume 2:
Availability - Not available
Status - Internetwork Expert refuses to give a status and/or completion date
Resolution - get a refund
CCIE Voice Class on Demand:
Availability - Not available
Status - Internetwork Expert refuses to give a status and/or completion date
Resolution - get a refund
On Thu, Jan 8, 2009 at 11:08 PM, Anthony Sequeira <
asequeira@internetworkexpert.com> wrote:
> Please contact our Customer Service or Sales department with your
> information and I am sure they will provide you with a full refund. So
sorry
> about the delays. I am sure they are a result of our desire to create some
> of the best materials available. We always strive to do that.
>
> Anthony J. Sequeira, CCIE #15626, CCSI #23251
> Senior CCIE Instructor
>
> asequeira@internetworkexpert.com
> Internetwork Expert, Inc.
> http://www.InternetworkExpert.com <http://www.internetworkexpert.com/>
> Toll Free: 877-224-8987
> Outside US: 775-826-4344
>
>
> On Jan 8, 2009, at 8:11 PM, ccie voice wrote:
>
> I am sending this on behalf many paying customers that are getting no
>> answers in your internal forum.
>>
>> We are only going to ask/beg for updates for a workbook (annouced over a
>> year ago) and Class on Demand (release date July still not available)
>> internally for so long.
>>
>> For the Voice Workbook Vol 2 product there is a video to view (posted in
>> Sept) that tells us that a lab is going to come out every week, has it
>> happened ? No! One lab has been released without an anwer key and
>> several
>> people have asked for updates since then and you have failed to respond.
>>
>> If you won't answer your own internal forum, maybe you will respond when
>> posts are made to every CCIE forum bashing your product.
>>
>> Complaints will continue until you give your customers an update to these
>> products!
>>
>> -Paying Customers For Products Not Devilered
>>
>>
>> Blogs and organic groups at http://www.ccie.net
>>
>> _______________________________________________________________________
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
Blogs and organic groups at http://www.ccie.net
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