From: Brian Spade (bitkraft@gmail.com)
Date: Mon Dec 29 2008 - 17:34:02 ARST
Hi team,
With all due respect to the holidays, I understand delays. However, I
placed a CCIE 2.0 order on the 24th from IE to take advantage of my time off
on the holidays to study. I still have not received any COD information or
the PDFs for the labs. Would it make sense to post your holiday hours on
your web site if you aren't going to fulfill orders? I've sent emails and
have gotten one response stating my order is in process (as of today). I
call their support and sales line and get prompted to send an email (no
answer).
They have a 25% sale on everything as well. Would it make sense to staff
for these orders regardless of the holidays?
Sorry to vent on the forum, but hope IE will take steps to improve this.
Sincerely, a frustrated engineer.
Blogs and organic groups at http://www.ccie.net
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