Re: IE Holiday Hours

From: Petr Lapukhov (petr@internetworkexpert.com)
Date: Mon Dec 29 2008 - 18:25:49 ARST

Brian, Sorry for the inconvenience, I've contacted our sales/customer
support and asked them to get your issue resolved ASAP. To keep me updated,
please email your customer ID and order numbers to "
sales@internetworkexpert.com" and CC: to me at "petr@internetworkexpert.com
".
Thanks for your patience, 

-- 
Petr Lapukhov, CCIE #16379 (R&S/Security/SP/Voice)
petr@internetworkexpert.com

Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Outside US: 775-826-4344

2008/12/29 Brian Spade <bitkraft@gmail.com>

> Hi team,
>
> With all due respect to the holidays, I understand delays.  However, I
> placed a CCIE 2.0 order on the 24th from IE to take advantage of my time
> off
> on the holidays to study.  I still have not received any COD information or
> the PDFs for the labs.  Would it make sense to post your holiday hours on
> your web site if you aren't going to fulfill orders?  I've sent emails and
> have gotten one response stating my order is in process (as of today).  I
> call their support and sales line and get prompted to send an email (no
> answer).
>
> They have a 25% sale on everything as well.  Would it make sense to staff
> for these orders regardless of the holidays?
>
> Sorry to vent on the forum, but hope IE will take steps to improve this.
>
> Sincerely, a frustrated engineer.
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html

Blogs and organic groups at http://www.ccie.net

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