From: Scott M Vermillion (scott_ccie_list@it-ag.com)
Date: Thu Nov 27 2008 - 17:55:47 ARST
Hi Felix,
It's not necessarily the case that you will be assigned a CCIE-certified TAC
engineer; it's my understanding that the CCIE is not that big a deal within
TAC. What happens is that you get routed directly to the appropriate "core
group" for the product/technology in question, meaning that you get to
bypass the frontline folks whose job it is to filter out the silly stuff. I
guess the theory being that CCIEs will generally have done that before
picking up the phone. It's a nice privilege and one of the more tangible
benefits of CCIE certification, IMHO. I'm still sitting at just one TAC
case since certification, so it's not one that I get to use all that often.
But it's nice to know that I can!
Regards,
Scott
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Felix Nkansah
Sent: Thursday, November 27, 2008 9:45 AM
To: Julio Carrasco
Cc: CCIE Lab
Subject: Re: Cisco Service Requests opened by CCIEs
Hi Julio,
Cases opened by CCIEs are usually assigned to CCIE-certified TAC engineers
from the start, which results in getting quicker solutions in my experience.
You would usually need an active support contract to open cases with TAC
anyway.
Felix
Blogs and organic groups at http://www.ccie.net
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