From: Darby Weaver (ccie.weaver@gmail.com)
Date: Fri Nov 28 2008 - 14:59:12 ARST
Maybe it's just me, but I've always had good luck and optimal outcomes with
TAC so far. I call. I get in the queue. I'm told approximately when
someone will call me back. I get "the guy" since typically this guy knows
my issue. I explain what I've done and what references I have to help
formulate why I've done whatever I've done or I have my show tech ready to
present and all info, and things usually go pretty good from there.
I suppose others have different stories?
On Thu, Nov 27, 2008 at 2:55 PM, Scott M Vermillion <
scott_ccie_list@it-ag.com> wrote:
> Hi Felix,
>
> It's not necessarily the case that you will be assigned a CCIE-certified
> TAC
> engineer; it's my understanding that the CCIE is not that big a deal within
> TAC. What happens is that you get routed directly to the appropriate "core
> group" for the product/technology in question, meaning that you get to
> bypass the frontline folks whose job it is to filter out the silly stuff.
> I
> guess the theory being that CCIEs will generally have done that before
> picking up the phone. It's a nice privilege and one of the more tangible
> benefits of CCIE certification, IMHO. I'm still sitting at just one TAC
> case since certification, so it's not one that I get to use all that often.
> But it's nice to know that I can!
>
> Regards,
>
> Scott
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Felix Nkansah
> Sent: Thursday, November 27, 2008 9:45 AM
> To: Julio Carrasco
> Cc: CCIE Lab
> Subject: Re: Cisco Service Requests opened by CCIEs
>
> Hi Julio,
>
> Cases opened by CCIEs are usually assigned to CCIE-certified TAC engineers
> from the start, which results in getting quicker solutions in my
> experience.
>
> You would usually need an active support contract to open cases with TAC
> anyway.
>
> Felix
>
>
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