From: Atlanta CCIE (atlantaccie@gmail.com)
Date: Fri Nov 28 2008 - 15:36:11 ARST
I have had REALLY good experience with voice related cases. I dont think I
have ever ran into any issues with TAC. So far so good
On Fri, Nov 28, 2008 at 11:59 AM, Darby Weaver <ccie.weaver@gmail.com>wrote:
> Maybe it's just me, but I've always had good luck and optimal outcomes with
> TAC so far. I call. I get in the queue. I'm told approximately when
> someone will call me back. I get "the guy" since typically this guy knows
> my issue. I explain what I've done and what references I have to help
> formulate why I've done whatever I've done or I have my show tech ready to
> present and all info, and things usually go pretty good from there.
>
> I suppose others have different stories?
>
>
>
>
>
>
> On Thu, Nov 27, 2008 at 2:55 PM, Scott M Vermillion <
> scott_ccie_list@it-ag.com> wrote:
>
> > Hi Felix,
> >
> > It's not necessarily the case that you will be assigned a CCIE-certified
> > TAC
> > engineer; it's my understanding that the CCIE is not that big a deal
> within
> > TAC. What happens is that you get routed directly to the appropriate
> "core
> > group" for the product/technology in question, meaning that you get to
> > bypass the frontline folks whose job it is to filter out the silly stuff.
> > I
> > guess the theory being that CCIEs will generally have done that before
> > picking up the phone. It's a nice privilege and one of the more tangible
> > benefits of CCIE certification, IMHO. I'm still sitting at just one TAC
> > case since certification, so it's not one that I get to use all that
> often.
> > But it's nice to know that I can!
> >
> > Regards,
> >
> > Scott
> >
> >
> > -----Original Message-----
> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> > Felix Nkansah
> > Sent: Thursday, November 27, 2008 9:45 AM
> > To: Julio Carrasco
> > Cc: CCIE Lab
> > Subject: Re: Cisco Service Requests opened by CCIEs
> >
> > Hi Julio,
> >
> > Cases opened by CCIEs are usually assigned to CCIE-certified TAC
> engineers
> > from the start, which results in getting quicker solutions in my
> > experience.
> >
> > You would usually need an active support contract to open cases with TAC
> > anyway.
> >
> > Felix
> >
> >
> > Blogs and organic groups at http://www.ccie.net
> >
> > _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
> >
> > Blogs and organic groups at http://www.ccie.net
> >
> > _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
Blogs and organic groups at http://www.ccie.net
This archive was generated by hypermail 2.1.4 : Mon Dec 01 2008 - 08:18:32 ARST