From: Tien (tientien.wang@gmail.com)
Date: Thu Nov 27 2008 - 14:55:51 ARST
I think it goes directly to the core team instead of wandering around
some fresh engineer. Being ccie certified doesn't mean they will
resolve your case faster, some of those I work with still abuse the
routing system.
On 11/27/08, Felix Nkansah <felixnkansah@gmail.com> wrote:
> Hi Julio,
>
> Cases opened by CCIEs are usually assigned to CCIE-certified TAC engineers
> from the start, which results in getting quicker solutions in my experience.
>
> You would usually need an active support contract to open cases with TAC
> anyway.
>
> Felix
>
>
> Blogs and organic groups at http://www.ccie.net
>
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Blogs and organic groups at http://www.ccie.net
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