From: Radioactive Frog (pbhatkoti@gmail.com)
Date: Sat Nov 22 2008 - 23:17:06 ARST
I suggest you to remove existing configuration.
1. remove the rm and jtapi users from ccm
2. remove integration rm and jtapi, including applicaiton and all from CRS.
3. re-integrate them carefully.
Make sure you don't do RM and Jtapi configuration immidiately, in between u
neeed to restart the crs engine.
Make sure you are using the correct IP service URL for agent login. There
are 2 options.
HTH.
On Sun, Nov 23, 2008 at 2:36 AM, davidytk <davidytk@netvigator.com> wrote:
> Hi
>
>
>
> I have already associated the phone in CCM (already click ICD icon). In
> CRS, I can see the phone under Service -> RM -> Resources
>
>
>
> Anything missing ??
>
>
>
> Can I use the user "rm" under CRS or need some specific username.
>
>
>
> Please advise.
>
>
> Thanks
>
>
>
> David
>
>
> ------------------------------
>
> *From:* Radioactive Frog [mailto:pbhatkoti@gmail.com]
> *Sent:* 2008-11-22 22:15
> *To:* davidytk
> *Cc:* ccielab@groupstudy.com
> *Subject:* Re: IPCC Express Problem
>
>
>
> Hi there,
> Make sure your phone is associated with RM user in call manager.
> U have to associate the phone to a user phone, RM, Jtapi.
>
> HTH
> frog
>
> On Sat, Nov 22, 2008 at 11:19 PM, davidytk <davidytk@netvigator.com>
> wrote:
>
> Dear all
>
>
>
> I have configured CRS 4.01 with ICD service. I have created all the setting
> and subscribe the ICD service with the phone. However when I login the ICD
> service, it shows the following error.
>
>
>
> "Unable to log you in due to a configuration error (phone is not associated
> with the RMJTAPI Provider user ID). Contact your system administrator for
> help"
>
>
>
> I have already subscribed the ICD service on the extension. I can see the
> user on the CRS.
>
>
>
> Please help what is the problem is that.
>
>
>
> Thanks
>
> Best Regards
>
> David
>
>
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