From: davidytk (davidytk@netvigator.com)
Date: Sun Nov 23 2008 - 01:51:59 ARST
Hi Frog
I can find the user JTAPI and RM in CCM
Should I need to associate the device with RM also? I have created to two
users (user1 and user2) and associate all BR1 phone and RP to these user
only. Any thing need to do on user RM in CCM also.
Thanks
Best Regards
David
-----Original Message-----
From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
Radioactive Frog
Sent: 2008-11-23 09:17
To: davidytk
Cc: ccielab@groupstudy.com
Subject: Re: IPCC Express Problem
I suggest you to remove existing configuration.
1. remove the rm and jtapi users from ccm
2. remove integration rm and jtapi, including applicaiton and all from CRS.
3. re-integrate them carefully.
Make sure you don't do RM and Jtapi configuration immidiately, in between u
neeed to restart the crs engine.
Make sure you are using the correct IP service URL for agent login. There
are 2 options.
HTH.
On Sun, Nov 23, 2008 at 2:36 AM, davidytk <davidytk@netvigator.com> wrote:
> Hi
>
>
>
> I have already associated the phone in CCM (already click ICD icon). In
> CRS, I can see the phone under Service -> RM -> Resources
>
>
>
> Anything missing ??
>
>
>
> Can I use the user "rm" under CRS or need some specific username.
>
>
>
> Please advise.
>
>
> Thanks
>
>
>
> David
>
>
> ------------------------------
>
> *From:* Radioactive Frog [mailto:pbhatkoti@gmail.com]
> *Sent:* 2008-11-22 22:15
> *To:* davidytk
> *Cc:* ccielab@groupstudy.com
> *Subject:* Re: IPCC Express Problem
>
>
>
> Hi there,
> Make sure your phone is associated with RM user in call manager.
> U have to associate the phone to a user phone, RM, Jtapi.
>
> HTH
> frog
>
> On Sat, Nov 22, 2008 at 11:19 PM, davidytk <davidytk@netvigator.com>
> wrote:
>
> Dear all
>
>
>
> I have configured CRS 4.01 with ICD service. I have created all the
setting
> and subscribe the ICD service with the phone. However when I login the ICD
> service, it shows the following error.
>
>
>
> "Unable to log you in due to a configuration error (phone is not
associated
> with the RMJTAPI Provider user ID). Contact your system administrator for
> help"
>
>
>
> I have already subscribed the ICD service on the extension. I can see the
> user on the CRS.
>
>
>
> Please help what is the problem is that.
>
>
>
> Thanks
>
> Best Regards
>
> David
>
>
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