From: Gary Duncanson (garyduncanson@btinternet.com)
Date: Fri Oct 17 2008 - 14:16:14 ART
Very true. Plus a few of us started in 1st line support aeons ago. Not
myself personally at Cisco but still..
----- Original Message -----
From: "Brad Ellis" <brad@ccbootcamp.com>
To: "Scott M Vermillion" <scott_ccie_list@it-ag.com>;
<tvarriale@flamboyaninc.com>; "Muhammad Nasim" <muhammad.nasim@gmail.com>;
"darth router" <darklordrouter@gmail.com>
Cc: "Ajay V m" <ajayvm@gmail.com>; "Cisco certification"
<ccielab@groupstudy.com>
Sent: Friday, October 17, 2008 4:47 PM
Subject: RE: CCIE ID association Benefits..
> About 15 years ago, I had the pleasure of working a few days in tech
> support for US Robotics. Let me tell ya, the amount of calls we got
> where people didn't have the modem plugged into the power, or phone
> line, were ridiculous. The stories about people thinking the CD-ROM is a
> cup holder - TRUE!!! If you get the opportunity to work in a
> manufactures tech support, it will put you on the other side of the
> fence and you'll get a better appreciation for the "dumb" questions they
> are asking. I'd say more than 25% of the calls were resolved by plugging
> the modems into power. I'm sure TAC gets a lot of level 1 calls with
> people plugging Ethernet cables into console ports, etc. Just be patient
> with the level 1 engineer as he's only doing his job and has already
> solved over 25% of his calls with the "On/Off" switch verification!!! :)
>
> thanks,
> Brad Ellis
> CCIE#5796 (R&S / Security)
> CCSI# 30482
> CEO / President
> CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> Email: brad@ccbootcamp.com
> Toll Free: 877-654-2243
> Direct: +1-702-968-5100 = Outside the USA
> FAX: +1-702-446-8012
> YES! We take Cisco Learning Credits!
> Training And Remote Racks: http://www.ccbootcamp.com
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Scott M Vermillion
> Sent: Friday, October 17, 2008 8:21 AM
> To: tvarriale@flamboyaninc.com; 'Muhammad Nasim'; 'darth router'
> Cc: 'Ajay V m'; 'Cisco certification'
> Subject: RE: CCIE ID association Benefits..
>
>> I wonder what the first level people would have said!
>
> Tier 1: "Is the green power light illuminated?"
>
> You: "I did mention that it works fine up to about 20 Mbps and then
> starts
> to drop traffic, right?"
>
> Tier 1: "Can you go around back and verify that the power cord is
> plugged
> in?"
>
> You: "I surrender. Will you escalate after I've done that?"
>
> Tier 1: "Right after we verify the O-N/O-F-F switch."
>
>
> -----Original Message-----
> From: "Scott M Vermillion" <scott_ccie_list@it-ag.com>
>
> Date: Wed, 15 Oct 2008 09:10:21
> To: 'Muhammad Nasim'<muhammad.nasim@gmail.com>; 'darth
> router'<darklordrouter@gmail.com>
> Cc: 'Ajay V m'<ajayvm@gmail.com>; 'Cisco
> certification'<ccielab@groupstudy.com>
> Subject: RE: CCIE ID association Benefits..
>
>
> I have opened just one TAC case since passing the lab back in Feb, so
> YMMV... There seems to be some inconsistency between how my case was
> handled and what the rumor mill suggests should happen. Yes, you get
> escalated past the "is the router plugged in and is the power switch in
> the
> "ON" position?" crowd (MERCIFULLY!). No, I don't think your case
> necessarily gets handled by a CCIE nor do I think it automatically gets
> forwarded to a "core technology" team, as I had been led to believe.
> Honestly, this was a factor in my decision to pursue the CCIE, so I'm a
> little bummed.
>
> But I digress.
>
> The reason for my post is to address the question about being able to
> open a
> TAC case without a SmartNet account. "No" seems to be the answer. I
> have
> SmartNet on some of my own hardware and there was a time I could open a
> TAC
> case against, say, a 6509 using any old device that showed up under my
> personal CCO ID (and I can assure you that none of them are 6509s!). In
> spite of my CCIE and my own SmartNet, I had to jump through some hoops
> to
> get the device in question associated with my ID before I could proceed
> with
> the case. It would seem Cisco has gotten fairly aggressive about this.
> Having said that, if SmartNet is funded against whatever you're dealing
> with, the process to set up the affiliation is not "mission impossible."
> You need to know the street address and the POC that Cisco has listed
> for
> the device in question and theoretically they will place a call to
> verify
> that the POC does not object. In my case, we were dealing with
> something
> fairly time critical and some type of escalation took place to get the
> association done ASAP. It's possible they contacted a POC while I was
> on
> hold, but I'm fairly certain somebody did some type of override and just
> got
> it done. Long story short is that I don't think holding a CCIE does
> anything for you in terms of eligibility to open a TAC case...
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Muhammad Nasim
> Sent: Wednesday, October 15, 2008 1:32 AM
> To: darth router
> Cc: Ajay V m; Cisco certification
> Subject: Re: CCIE ID association Benefits..
>
> Is there any discount on the Merchandise or other Cisco Market Place
> products as it is mention on the below link?
>
> http://www.cisco.com/web/learning/le3/ccie/certified_ccies/index.html
>
> The above link also mentioned the "Benefits of Cisco"
>
> Another thing I want to confirm can a CCIE open a TAC case without
> having
> Smartnet associated with his ID? (My answer is NO but can any one
> confirm
> this : ) )
>
>
> Thanks
>
>
> 2008/10/15 darth router <darklordrouter@gmail.com>
>
>> You sure you get forwarded to a CCIE TAC engineer?
>>
>> I think you just don't get forwarded to mexico, india or austrailia
> level
> 1
>> support.
>>
>>
>>
>> On Tue, Oct 14, 2008 at 10:13 PM, Ajay V m <ajayvm@gmail.com> wrote:
>>
>> > Hi,
>> >
>> > PEC and other things can be accessed even if you are not a CCIE, You
> just
>> > have to associate your ID to a partner.Official I think the CCIE
>> > merchandise is the only thing available additionally for CCIE level
>> > access.Also there is a benifit when you open a TAC case with a CCO
> which
>> > has CCIE,The case will be forwarded to a CCIE TAC Engineer.All the
> other
>> > benifits are for your company and not for you.So i guess they are
> the
>> ones
>> > to provide you the benifits :-)............
>> >
>> > On Wed, Oct 15, 2008 at 12:07 AM, darth router
> <darklordrouter@gmail.com
>> > >wrote:
>> >
>> > > Just the TAC escalation is a huge benefit. You don't have to talk
> to
>> the
>> > > dumbasses who ask you if your router is plugged in.
>> > >
>> > >
>> > >
>> > > On Tue, Oct 14, 2008 at 11:10 AM, Darby Weaver
> <ccie.weaver@gmail.com
>> > > >wrote:
>> > >
>> > > > Sorry, I stand mistaken. Don't know if a CCIE can access PEC.
>> > > >
>> > > > I was speaking for Partners like Premier and above.
>> > > >
>> > > > Sorry for the oversight on my part.
>> > > >
>> > > >
>> > > >
>> > > > On Tue, Oct 14, 2008 at 3:01 PM, Farrukh Haroon <
>> > farrukhharoon@gmail.com
>> > > > >wrote:
>> > > >
>> > > > > I think any premier/silver/gold partner account can get all
> the
>> cool
>> > > > stuff
>> > > > > in PEC. No need for CCIE privileges.
>> > > > >
>> > > > > Regards
>> > > > >
>> > > > > Farrukh
>> > > > >
>> > > > >
>> > > > > On Tue, Oct 14, 2008 at 5:48 PM, Darby Weaver <
>> ccie.weaver@gmail.com
>> > > > >wrote:
>> > > > >
>> > > > >> You should get PEC. PEC offers freebie labs and freebie
> training
>> to
>> > > the
>> > > > >> various new materials available and yes they have some
> freebie
>> stuff
>> > > > >> available for professional and ccie level certs too.
>> > > > >>
>> > > > >>
>> > > > >>
>> > > > >>
>> > > > >> On Tue, Oct 14, 2008 at 7:39 AM, Scott Morris <
>> > > > >> smorris@internetworkexpert.com> wrote:
>> > > > >>
>> > > > >> > None. Unless you worked those out as part of your
> contract.
>> But
>> > > > >> nothing
>> > > > >> > magical happens.
>> > > > >> >
>> > > > >> > I suppose you COULD get access to PELC (Partner E-Learning
>> > > > Connection),
>> > > > >> or
>> > > > >> > whatever it's called now. (through CCO)
>> > > > >> >
>> > > > >> > Scott
>> > > > >> >
>> > > > >> > -----Original Message-----
>> > > > >> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]
> On
>> > > Behalf
>> > > > Of
>> > > > >> > jockey wearer
>> > > > >> > Sent: Tuesday, October 14, 2008 4:08 AM
>> > > > >> > To: Cisco certification
>> > > > >> > Subject: CCIE ID association Benefits..
>> > > > >> >
>> > > > >> > Dear All,
>> > > > >> >
>> > > > >> > I have associated my CCIE ID with one of the company to get
> them
>> > > > >> > partnership
>> > > > >> > . What kind of benefits I will get like free Training
> etc... ?
>> > > > >> >
>> > > > >> > Thanks
>> > > > >> > Prashant
>> > > > >> >
>> > > > >> >
>> > > > >> > Blogs and organic groups at http://www.ccie.net
>> > > > >> >
>> > > > >> >
>> > > >
>>
> _______________________________________________________________________
>> > > > >> > Subscription information may be found at:
>> > > > >> > http://www.groupstudy.com/list/CCIELab.html
>> > > > >> >
>> > > > >> >
>> > > > >> > Blogs and organic groups at http://www.ccie.net
>> > > > >> >
>> > > > >> >
>> > > >
>>
> _______________________________________________________________________
>> > > > >> > Subscription information may be found at:
>> > > > >> > http://www.groupstudy.com/list/CCIELab.html
>> > > > >>
>> > > > >>
>> > > > >> Blogs and organic groups at http://www.ccie.net
>> > > > >>
>> > > > >>
>> > >
> _______________________________________________________________________
>> > > > >> Subscription information may be found at:
>> > > > >> http://www.groupstudy.com/list/CCIELab.html
>> > > >
>> > > >
>> > > > Blogs and organic groups at http://www.ccie.net
>> > > >
>> > > >
>>
> _______________________________________________________________________
>> > > > Subscription information may be found at:
>> > > > http://www.groupstudy.com/list/CCIELab.html
>> > >
>> > >
>> > > Blogs and organic groups at http://www.ccie.net
>> > >
>> > >
> _______________________________________________________________________
>> > > Subscription information may be found at:
>> > > http://www.groupstudy.com/list/CCIELab.html
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> > >
>> >
>> >
>> > --
>> > Thanks And Regards
>> >
>> > Ajay.V.M
>> >
>> > " Remember that the Diamond is just another piece of Coal which did
> well
>> > under Pressure .."
>> >
>> >
>> > Blogs and organic groups at http://www.ccie.net
>> >
>> >
> _______________________________________________________________________
>> > Subscription information may be found at:
>> > http://www.groupstudy.com/list/CCIELab.html
>>
>>
>> Blogs and organic groups at http://www.ccie.net
>>
>>
> _______________________________________________________________________
>> Subscription information may be found at:
>> http://www.groupstudy.com/list/CCIELab.html
>>
>>
>>
>>
>>
>>
>>
>>
>
>
> --
> Muhammad Nasim
> Network Engineer
> Saudi Arabia
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
Blogs and organic groups at http://www.ccie.net
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