From: Andrew Dempsey (apdccie@gmail.com)
Date: Fri Oct 17 2008 - 14:38:08 ART
Also a lot of times these people are locked in by management into going
through their "10 steps" or whatever. Could be they realize that they
should troubleshoot differently, but are not allowed.
On Fri, Oct 17, 2008 at 11:47 AM, Brad Ellis <brad@ccbootcamp.com> wrote:
> About 15 years ago, I had the pleasure of working a few days in tech
> support for US Robotics. Let me tell ya, the amount of calls we got
> where people didn't have the modem plugged into the power, or phone
> line, were ridiculous. The stories about people thinking the CD-ROM is a
> cup holder - TRUE!!! If you get the opportunity to work in a
> manufactures tech support, it will put you on the other side of the
> fence and you'll get a better appreciation for the "dumb" questions they
> are asking. I'd say more than 25% of the calls were resolved by plugging
> the modems into power. I'm sure TAC gets a lot of level 1 calls with
> people plugging Ethernet cables into console ports, etc. Just be patient
> with the level 1 engineer as he's only doing his job and has already
> solved over 25% of his calls with the "On/Off" switch verification!!! :)
>
> thanks,
> Brad Ellis
> CCIE#5796 (R&S / Security)
> CCSI# 30482
> CEO / President
> CCBOOTCAMP - A Cisco Sponsored Organization (SO)
> Email: brad@ccbootcamp.com
> Toll Free: 877-654-2243
> Direct: +1-702-968-5100 = Outside the USA
> FAX: +1-702-446-8012
> YES! We take Cisco Learning Credits!
> Training And Remote Racks: http://www.ccbootcamp.com
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Scott M Vermillion
> Sent: Friday, October 17, 2008 8:21 AM
> To: tvarriale@flamboyaninc.com; 'Muhammad Nasim'; 'darth router'
> Cc: 'Ajay V m'; 'Cisco certification'
> Subject: RE: CCIE ID association Benefits..
>
> > I wonder what the first level people would have said!
>
> Tier 1: "Is the green power light illuminated?"
>
> You: "I did mention that it works fine up to about 20 Mbps and then
> starts
> to drop traffic, right?"
>
> Tier 1: "Can you go around back and verify that the power cord is
> plugged
> in?"
>
> You: "I surrender. Will you escalate after I've done that?"
>
> Tier 1: "Right after we verify the O-N/O-F-F switch."
>
>
> -----Original Message-----
> From: "Scott M Vermillion" <scott_ccie_list@it-ag.com>
>
> Date: Wed, 15 Oct 2008 09:10:21
> To: 'Muhammad Nasim'<muhammad.nasim@gmail.com>; 'darth
> router'<darklordrouter@gmail.com>
> Cc: 'Ajay V m'<ajayvm@gmail.com>; 'Cisco
> certification'<ccielab@groupstudy.com>
> Subject: RE: CCIE ID association Benefits..
>
>
> I have opened just one TAC case since passing the lab back in Feb, so
> YMMV... There seems to be some inconsistency between how my case was
> handled and what the rumor mill suggests should happen. Yes, you get
> escalated past the "is the router plugged in and is the power switch in
> the
> "ON" position?" crowd (MERCIFULLY!). No, I don't think your case
> necessarily gets handled by a CCIE nor do I think it automatically gets
> forwarded to a "core technology" team, as I had been led to believe.
> Honestly, this was a factor in my decision to pursue the CCIE, so I'm a
> little bummed.
>
> But I digress.
>
> The reason for my post is to address the question about being able to
> open a
> TAC case without a SmartNet account. "No" seems to be the answer. I
> have
> SmartNet on some of my own hardware and there was a time I could open a
> TAC
> case against, say, a 6509 using any old device that showed up under my
> personal CCO ID (and I can assure you that none of them are 6509s!). In
> spite of my CCIE and my own SmartNet, I had to jump through some hoops
> to
> get the device in question associated with my ID before I could proceed
> with
> the case. It would seem Cisco has gotten fairly aggressive about this.
> Having said that, if SmartNet is funded against whatever you're dealing
> with, the process to set up the affiliation is not "mission impossible."
> You need to know the street address and the POC that Cisco has listed
> for
> the device in question and theoretically they will place a call to
> verify
> that the POC does not object. In my case, we were dealing with
> something
> fairly time critical and some type of escalation took place to get the
> association done ASAP. It's possible they contacted a POC while I was
> on
> hold, but I'm fairly certain somebody did some type of override and just
> got
> it done. Long story short is that I don't think holding a CCIE does
> anything for you in terms of eligibility to open a TAC case...
>
>
> -----Original Message-----
> From: nobody@groupstudy.com [mailto:nobody@groupstudy.com] On Behalf Of
> Muhammad Nasim
> Sent: Wednesday, October 15, 2008 1:32 AM
> To: darth router
> Cc: Ajay V m; Cisco certification
> Subject: Re: CCIE ID association Benefits..
>
> Is there any discount on the Merchandise or other Cisco Market Place
> products as it is mention on the below link?
>
> http://www.cisco.com/web/learning/le3/ccie/certified_ccies/index.html
>
> The above link also mentioned the "Benefits of Cisco"
>
> Another thing I want to confirm can a CCIE open a TAC case without
> having
> Smartnet associated with his ID? (My answer is NO but can any one
> confirm
> this : ) )
>
>
> Thanks
>
>
> 2008/10/15 darth router <darklordrouter@gmail.com>
>
> > You sure you get forwarded to a CCIE TAC engineer?
> >
> > I think you just don't get forwarded to mexico, india or austrailia
> level
> 1
> > support.
> >
> >
> >
> > On Tue, Oct 14, 2008 at 10:13 PM, Ajay V m <ajayvm@gmail.com> wrote:
> >
> > > Hi,
> > >
> > > PEC and other things can be accessed even if you are not a CCIE, You
> just
> > > have to associate your ID to a partner.Official I think the CCIE
> > > merchandise is the only thing available additionally for CCIE level
> > > access.Also there is a benifit when you open a TAC case with a CCO
> which
> > > has CCIE,The case will be forwarded to a CCIE TAC Engineer.All the
> other
> > > benifits are for your company and not for you.So i guess they are
> the
> > ones
> > > to provide you the benifits :-)............
> > >
> > > On Wed, Oct 15, 2008 at 12:07 AM, darth router
> <darklordrouter@gmail.com
> > > >wrote:
> > >
> > > > Just the TAC escalation is a huge benefit. You don't have to talk
> to
> > the
> > > > dumbasses who ask you if your router is plugged in.
> > > >
> > > >
> > > >
> > > > On Tue, Oct 14, 2008 at 11:10 AM, Darby Weaver
> <ccie.weaver@gmail.com
> > > > >wrote:
> > > >
> > > > > Sorry, I stand mistaken. Don't know if a CCIE can access PEC.
> > > > >
> > > > > I was speaking for Partners like Premier and above.
> > > > >
> > > > > Sorry for the oversight on my part.
> > > > >
> > > > >
> > > > >
> > > > > On Tue, Oct 14, 2008 at 3:01 PM, Farrukh Haroon <
> > > farrukhharoon@gmail.com
> > > > > >wrote:
> > > > >
> > > > > > I think any premier/silver/gold partner account can get all
> the
> > cool
> > > > > stuff
> > > > > > in PEC. No need for CCIE privileges.
> > > > > >
> > > > > > Regards
> > > > > >
> > > > > > Farrukh
> > > > > >
> > > > > >
> > > > > > On Tue, Oct 14, 2008 at 5:48 PM, Darby Weaver <
> > ccie.weaver@gmail.com
> > > > > >wrote:
> > > > > >
> > > > > >> You should get PEC. PEC offers freebie labs and freebie
> training
> > to
> > > > the
> > > > > >> various new materials available and yes they have some
> freebie
> > stuff
> > > > > >> available for professional and ccie level certs too.
> > > > > >>
> > > > > >>
> > > > > >>
> > > > > >>
> > > > > >> On Tue, Oct 14, 2008 at 7:39 AM, Scott Morris <
> > > > > >> smorris@internetworkexpert.com> wrote:
> > > > > >>
> > > > > >> > None. Unless you worked those out as part of your
> contract.
> > But
> > > > > >> nothing
> > > > > >> > magical happens.
> > > > > >> >
> > > > > >> > I suppose you COULD get access to PELC (Partner E-Learning
> > > > > Connection),
> > > > > >> or
> > > > > >> > whatever it's called now. (through CCO)
> > > > > >> >
> > > > > >> > Scott
> > > > > >> >
> > > > > >> > -----Original Message-----
> > > > > >> > From: nobody@groupstudy.com [mailto:nobody@groupstudy.com]
> On
> > > > Behalf
> > > > > Of
> > > > > >> > jockey wearer
> > > > > >> > Sent: Tuesday, October 14, 2008 4:08 AM
> > > > > >> > To: Cisco certification
> > > > > >> > Subject: CCIE ID association Benefits..
> > > > > >> >
> > > > > >> > Dear All,
> > > > > >> >
> > > > > >> > I have associated my CCIE ID with one of the company to get
> them
> > > > > >> > partnership
> > > > > >> > . What kind of benefits I will get like free Training
> etc... ?
> > > > > >> >
> > > > > >> > Thanks
> > > > > >> > Prashant
> > > > > >> >
> > > > > >> >
> > > > > >> > Blogs and organic groups at http://www.ccie.net
> > > > > >> >
> > > > > >> >
> > > > >
> >
> _______________________________________________________________________
> > > > > >> > Subscription information may be found at:
> > > > > >> > http://www.groupstudy.com/list/CCIELab.html
> > > > > >> >
> > > > > >> >
> > > > > >> > Blogs and organic groups at http://www.ccie.net
> > > > > >> >
> > > > > >> >
> > > > >
> >
> _______________________________________________________________________
> > > > > >> > Subscription information may be found at:
> > > > > >> > http://www.groupstudy.com/list/CCIELab.html
> > > > > >>
> > > > > >>
> > > > > >> Blogs and organic groups at http://www.ccie.net
> > > > > >>
> > > > > >>
> > > >
> _______________________________________________________________________
> > > > > >> Subscription information may be found at:
> > > > > >> http://www.groupstudy.com/list/CCIELab.html
> > > > >
> > > > >
> > > > > Blogs and organic groups at http://www.ccie.net
> > > > >
> > > > >
> >
> _______________________________________________________________________
> > > > > Subscription information may be found at:
> > > > > http://www.groupstudy.com/list/CCIELab.html
> > > >
> > > >
> > > > Blogs and organic groups at http://www.ccie.net
> > > >
> > > >
> _______________________________________________________________________
> > > > Subscription information may be found at:
> > > > http://www.groupstudy.com/list/CCIELab.html
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > > --
> > > Thanks And Regards
> > >
> > > Ajay.V.M
> > >
> > > " Remember that the Diamond is just another piece of Coal which did
> well
> > > under Pressure .."
> > >
> > >
> > > Blogs and organic groups at http://www.ccie.net
> > >
> > >
> _______________________________________________________________________
> > > Subscription information may be found at:
> > > http://www.groupstudy.com/list/CCIELab.html
> >
> >
> > Blogs and organic groups at http://www.ccie.net
> >
> >
> _______________________________________________________________________
> > Subscription information may be found at:
> > http://www.groupstudy.com/list/CCIELab.html
> >
> >
> >
> >
> >
> >
> >
> >
>
>
> --
> Muhammad Nasim
> Network Engineer
> Saudi Arabia
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
>
>
> Blogs and organic groups at http://www.ccie.net
>
> _______________________________________________________________________
> Subscription information may be found at:
> http://www.groupstudy.com/list/CCIELab.html
Blogs and organic groups at http://www.ccie.net
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