From: Pierre-Alex GUANEL (paguanel@gmail.com)
Date: Sat Sep 27 2008 - 20:19:50 ART
Hi mrt,
Just to add to Darby's list, you can do a "show diagnostic result module 6"
to see the nature of the failed diagnostic test ....
HTH
PA
----- Original Message -----
From: "Darby Weaver" <ccie.weaver@gmail.com>
To: "john matijevic" <john.matijevic@gmail.com>
Cc: "Mister T" <romantic24hrs@gmail.com>; "ccielab" <ccielab@groupstudy.com>
Sent: Saturday, September 27, 2008 11:31 PM
Subject: Re: Partial Network Outage on Catalyst WS-C6509-E using dual Sup
>A few things that you might consider:
>
> 1. Where is this line:
>
> %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5
> became active.
>
> 2. What IOS Version do you have on yuor supervisor? Have you checked it
> for
> any issues or bugs? Was it upgraded recently? Why?
>
> 3. Have you consulted TAC?
>
> 4. Have you considered configured the supervisor to offload the crashdump
> to
> an FTP server so you'll have something tangible for TAC?
>
> 5. Have you prepared a show tech-support for TAC to analyze?
>
> 6. Are there any other events surrounding this issue and exactly how many
> time and how often is it happening?
>
> 7. Have you checked the flash for any crash_dump information?
>
> Let me know if I can be of further assistance.
>
> Darby Weaver
>
> Just some ideas off the top.
>
> On Sat, Sep 27, 2008 at 5:30 PM, john matijevic
> <john.matijevic@gmail.com>wrote:
>
>> Hello,
>> Try replacing the Sup modules.
>> Sincerely,
>> John
>>
>> On Sat, Sep 27, 2008 at 3:38 AM, Mister T <romantic24hrs@gmail.com>
>> wrote:
>>
>> > Dear expert,
>> >
>> > I have problem experiencing partial network outages in my one Catalyst
>> > 6509-E. It happens many times in almost 2 months, and when it happens
>> > partial network outage takes about 10 minutes (LAN and WAN traffic
>> > down).
>> >
>> > I have a suspect that something is not right for the dual supervisor
>> > redundancy (when doing switchover). I also noticed that the standby Sup
>> in
>> > slot 6 shows 'Minor Error'. I went to the 'Error Message Decoder' at
>> > cisco.com to interpret the error messages from the log, but it says: no
>> > action is required. For details i enclose the log from the switch.
>> >
>> > ------------------ show module ------------------
>> >
>> >
>> > Mod Ports Card Type Model
>> Serial
>> > No.
>> > --- ----- -------------------------------------- ------------------
>> > -----------
>> > 2 16 SFM-capable 16 port 1000mb GBIC WS-X6516-GBIC -
>> > 3 16 SFM-capable 16 port 1000mb GBIC WS-X6516-GBIC -
>> > 4 16 SFM-capable 16 port 1000mb GBIC WS-X6516A-GBIC -
>> > 5 2 Supervisor Engine 720 (Active) WS-SUP720-3B -
>> > 6 2 Supervisor Engine 720 (Hot) WS-SUP720-3B -
>> > 7 16 SFM-capable 16 port 10/100/1000mb RJ45 WS-X6516-GE-TX -
>> > 8 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX -
>> >
>> > Mod MAC addresses Hw Fw Sw
>> > Status
>> > --- ---------------------------------- ------ ------------ ------------
>> > -------
>> > 2 0001.6463.0df8 to 0001.6463.0e07 4.4 7.2(1) 8.5(0.46)RFW
>> > Ok
>> > 3 0009.11e3.05a4 to 0009.11e3.05b3 5.0 6.3(1) 8.5(0.46)RFW
>> > Ok
>> > 4 0019.aa98.6a20 to 0019.aa98.6a2f 4.5 7.2(1) 8.5(0.46)RFW
>> > Ok
>> > 5 0014.a982.4ba0 to 0014.a982.4ba3 5.2 8.4(2) 12.2(18)SXF9
>> > Ok
>> > 6 0017.9441.c344 to 0017.9441.c347 5.2 8.4(2) 12.2(18)SXF9
>> > Ok
>> > 7 001a.6d87.0cf0 to 001a.6d87.0cff 2.8 6.3(1) 8.5(0.46)RFW
>> > Ok
>> > 8 0009.7c46.ee4a to 0009.7c46.ee79 10.1 7.2(1) 8.5(0.46)RFW
>> > Ok
>> >
>> > Mod Sub-Module Model Serial Hw
>> > Status
>> > ---- --------------------------- ------------------ ----------- -------
>> > -------
>> > 5 Policy Feature Card 3 WS-F6K-PFC3B - 2.3
>> Ok
>> > 5 MSFC3 Daughterboard WS-SUP720 - 2.5
>> > Ok
>> > 6 Policy Feature Card 3 WS-F6K-PFC3B - 2.3
>> > Ok
>> > 6 MSFC3 Daughterboard WS-SUP720 - 2.5
>> > Ok
>> >
>> > Mod Online Diag Status
>> > ---- -------------------
>> > 2 Pass
>> > 3 Pass
>> > 4 Pass
>> > 5 Pass
>> > 6 Minor Error
>> > 7 Pass
>> > 8 Pass
>> >
>> >
>> > ***************************************************
>> > ****** Information of Last System Crash - SP ******
>> > ***************************************************
>> >
>> >
>> > Using sup-bootflash:crashinfo_20080915-101604.
>> >
>> > Writing crashinfo to bootflash:crashinfo_20080915-101604ot 6,
>> > interfaces
>> > are
>> > now online
>> >
>> > Sep 15 17:02:34.005 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for
>> SSO
>> > mode
>> > Sep 15 17:02:34.005 WIB: %SYS-SP-3-LOGGER_FLUSHING: System pausing to
>> > ensure
>> > console debugging output.
>> >
>> > Sep 15 17:02:34.005 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for
>> SSO
>> > mode
>> > Sep 15 17:02:34.201 WIB: %SYS-SP-3-LOGGER_FLUSHED: System was paused
>> > for
>> > 00:00:00 to ensure console debugging output.
>> >
>> > Sep 15 17:02:35.525 WIB: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup
>> > configuration to the standby Router.
>> > Sep 15 17:03:15.510 WIB: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option
>> > is
>> > off
>> > for the fabric in slot 6.
>> > Sep 15 17:03:15.606 WIB: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch
>> > Fabric Module in slot 6 became standby
>> > Sep 15 17:03:16.434 WIB: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running
>> Minimal
>> > Diagnostics...
>> > Sep 15 17:03:17.874 WIB: %DIAG-SP-6-DIAG_OK: Module 6: Passed Online
>> > Diagnostics
>> > Sep 15 17:03:18.114 WIB: %OIR-SP-6-INSCARD: Card inserted in slot 6,
>> > interfaces are now online
>> > Sep 15 17:07:55.371 WIB: %PFREDUN-SP-6-ACTIVE: Standby processor
>> > removed
>> or
>> > reloaded, changing to Simplex mode
>> > Sep 15 17:10:07.419 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for
>> SSO
>> > mode
>> > Sep 15 17:10:07.419 WIB: %SYS-SP-3-LOGGER_FLUSHING: System pausing to
>> > ensure
>> > console debugging output.
>> >
>> > Sep 15 17:10:07.419 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for
>> SSO
>> > mode
>> > Sep 15 17:10:07.611 WIB: %SYS-SP-3-LOGGER_FLUSHED: System was paused
>> > for
>> > 00:00:00 to ensure console debugging output.
>> >
>> > Sep 15 17:10:09.644 WIB: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup
>> > configuration to the standby Router.
>> > Sep 15 17:10:50.140 WIB: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option
>> > is
>> > off
>> > for the fabric in slot 6.
>> > Sep 15 17:10:50.232 WIB: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch
>> > Fabric Module in slot 6 became standby
>> > Sep 15 17:10:51.560 WIB: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running
>> Minimal
>> > Diagnostics...
>> > Sep 15 17:10:53.020 WIB: %DIAG-SP-6-DIAG_OK: Module 6: Passed Online
>> > Diagnostics
>> > Sep 15 17:10:53.216 WIB: %OIR-SP-6-INSCARD: Card inserted in slot 6,
>> > interfaces are now online
>> > Sep 15 17:15:30.617 WIB: %PFREDUN-SP-6-ACTIVE: Standby processor
>> > removed
>> or
>> > reloaded, changing to Simplex mode
>> >
>> >
>> > Any help to resolve this problem would be appreciated.
>> >
>> > Regards
>> >
>> > mrt
>> >
>> >
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