Re: Partial Network Outage on Catalyst WS-C6509-E using dual

From: john matijevic (john.matijevic@gmail.com)
Date: Sat Sep 27 2008 - 18:30:27 ART


Hello,
Try replacing the Sup modules.
Sincerely,
John

On Sat, Sep 27, 2008 at 3:38 AM, Mister T <romantic24hrs@gmail.com> wrote:

> Dear expert,
>
> I have problem experiencing partial network outages in my one Catalyst
> 6509-E. It happens many times in almost 2 months, and when it happens
> partial network outage takes about 10 minutes (LAN and WAN traffic down).
>
> I have a suspect that something is not right for the dual supervisor
> redundancy (when doing switchover). I also noticed that the standby Sup in
> slot 6 shows 'Minor Error'. I went to the 'Error Message Decoder' at
> cisco.com to interpret the error messages from the log, but it says: no
> action is required. For details i enclose the log from the switch.
>
> ------------------ show module ------------------
>
>
> Mod Ports Card Type Model Serial
> No.
> --- ----- -------------------------------------- ------------------
> -----------
> 2 16 SFM-capable 16 port 1000mb GBIC WS-X6516-GBIC -
> 3 16 SFM-capable 16 port 1000mb GBIC WS-X6516-GBIC -
> 4 16 SFM-capable 16 port 1000mb GBIC WS-X6516A-GBIC -
> 5 2 Supervisor Engine 720 (Active) WS-SUP720-3B -
> 6 2 Supervisor Engine 720 (Hot) WS-SUP720-3B -
> 7 16 SFM-capable 16 port 10/100/1000mb RJ45 WS-X6516-GE-TX -
> 8 48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX -
>
> Mod MAC addresses Hw Fw Sw
> Status
> --- ---------------------------------- ------ ------------ ------------
> -------
> 2 0001.6463.0df8 to 0001.6463.0e07 4.4 7.2(1) 8.5(0.46)RFW Ok
> 3 0009.11e3.05a4 to 0009.11e3.05b3 5.0 6.3(1) 8.5(0.46)RFW Ok
> 4 0019.aa98.6a20 to 0019.aa98.6a2f 4.5 7.2(1) 8.5(0.46)RFW Ok
> 5 0014.a982.4ba0 to 0014.a982.4ba3 5.2 8.4(2) 12.2(18)SXF9 Ok
> 6 0017.9441.c344 to 0017.9441.c347 5.2 8.4(2) 12.2(18)SXF9 Ok
> 7 001a.6d87.0cf0 to 001a.6d87.0cff 2.8 6.3(1) 8.5(0.46)RFW Ok
> 8 0009.7c46.ee4a to 0009.7c46.ee79 10.1 7.2(1) 8.5(0.46)RFW Ok
>
> Mod Sub-Module Model Serial Hw
> Status
> ---- --------------------------- ------------------ ----------- -------
> -------
> 5 Policy Feature Card 3 WS-F6K-PFC3B - 2.3 Ok
> 5 MSFC3 Daughterboard WS-SUP720 - 2.5 Ok
> 6 Policy Feature Card 3 WS-F6K-PFC3B - 2.3 Ok
> 6 MSFC3 Daughterboard WS-SUP720 - 2.5 Ok
>
> Mod Online Diag Status
> ---- -------------------
> 2 Pass
> 3 Pass
> 4 Pass
> 5 Pass
> 6 Minor Error
> 7 Pass
> 8 Pass
>
>
> ***************************************************
> ****** Information of Last System Crash - SP ******
> ***************************************************
>
>
> Using sup-bootflash:crashinfo_20080915-101604.
>
> Writing crashinfo to bootflash:crashinfo_20080915-101604ot 6, interfaces
> are
> now online
>
> Sep 15 17:02:34.005 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO
> mode
> Sep 15 17:02:34.005 WIB: %SYS-SP-3-LOGGER_FLUSHING: System pausing to
> ensure
> console debugging output.
>
> Sep 15 17:02:34.005 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO
> mode
> Sep 15 17:02:34.201 WIB: %SYS-SP-3-LOGGER_FLUSHED: System was paused for
> 00:00:00 to ensure console debugging output.
>
> Sep 15 17:02:35.525 WIB: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup
> configuration to the standby Router.
> Sep 15 17:03:15.510 WIB: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is
> off
> for the fabric in slot 6.
> Sep 15 17:03:15.606 WIB: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch
> Fabric Module in slot 6 became standby
> Sep 15 17:03:16.434 WIB: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running Minimal
> Diagnostics...
> Sep 15 17:03:17.874 WIB: %DIAG-SP-6-DIAG_OK: Module 6: Passed Online
> Diagnostics
> Sep 15 17:03:18.114 WIB: %OIR-SP-6-INSCARD: Card inserted in slot 6,
> interfaces are now online
> Sep 15 17:07:55.371 WIB: %PFREDUN-SP-6-ACTIVE: Standby processor removed or
> reloaded, changing to Simplex mode
> Sep 15 17:10:07.419 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO
> mode
> Sep 15 17:10:07.419 WIB: %SYS-SP-3-LOGGER_FLUSHING: System pausing to
> ensure
> console debugging output.
>
> Sep 15 17:10:07.419 WIB: %PFREDUN-SP-6-ACTIVE: Standby initializing for SSO
> mode
> Sep 15 17:10:07.611 WIB: %SYS-SP-3-LOGGER_FLUSHED: System was paused for
> 00:00:00 to ensure console debugging output.
>
> Sep 15 17:10:09.644 WIB: %PFINIT-SP-5-CONFIG_SYNC: Sync'ing the startup
> configuration to the standby Router.
> Sep 15 17:10:50.140 WIB: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is
> off
> for the fabric in slot 6.
> Sep 15 17:10:50.232 WIB: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch
> Fabric Module in slot 6 became standby
> Sep 15 17:10:51.560 WIB: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running Minimal
> Diagnostics...
> Sep 15 17:10:53.020 WIB: %DIAG-SP-6-DIAG_OK: Module 6: Passed Online
> Diagnostics
> Sep 15 17:10:53.216 WIB: %OIR-SP-6-INSCARD: Card inserted in slot 6,
> interfaces are now online
> Sep 15 17:15:30.617 WIB: %PFREDUN-SP-6-ACTIVE: Standby processor removed or
> reloaded, changing to Simplex mode
>
>
> Any help to resolve this problem would be appreciated.
>
> Regards
>
> mrt
>
>
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