From: Brian Dennis (bdennis@internetworkexpert.com)
Date: Sun Sep 30 2007 - 15:57:27 ART
Ben,
You just need to use the Active Rack Support System as the normal
support queue isn't monitored and phone isn't answered on the
weekends. The information regarding the Active Rack System is in
every auto-reply email send to support@internetworkexpert.com. In
fact it was even in the email you forwarded to me directly ;-)
HTH,
Brian Dennis, CCIE4 #2210 (R&S/ISP-Dial/Security/SP)
bdennis@internetworkexpert.com
Internetwork Expert, Inc.
http://www.InternetworkExpert.com
Toll Free: 877-224-8987
Direct: 775-745-6404 (Outside the US and Canada)
On Sep 30, 2007, at 10:06 AM, Ben wrote:
> Hi
>
> I'm sorry for posting this here but I've run out of options. I was
> due to
> start an IE mock lab 1hr ago. I still haven't got the mock lab
> material and
> access. I have tried emailing sales and support at IE. I even made an
> international call, but only got an answering machine. Does anyone
> have any
> suggestion how I can get them to respond before my allocated time
> ends? My
> R&S lab date is next week so I need all the help I can get.
>
> Thanks
>
> Ben
>
> ______________________________________________________________________
> _
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